Careers

Ecommerce Executive London Office

Full time

£22 - £30k dependent on experience

As a Cass Art E-commerce executive you’ll be working to ensure that the Cass Art website is beautifully displayed and optimised for the best customer experience. Using your extensive experience of working in an ecommerce environment you will be focussing on online merchandising as well as the running of digital campaigns. The role is key to ensuring customer usage satisfaction and positive company branding.

Online Merchandising
• Responsibility for managing and uploading product details onto the site on a daily basis. Working continuously to merchandise the content in order to optimise sales, conversion and growth. Maximisation of revenue for products through page merchandising and promotion. Responsibility for setting up voucher codes and other promotional activity
• Work in conjunction with the merchandising department to manage stock levels across the site, enabling maximum availability possible for customers to purchase

Reporting
• Production of regular reports to management on site planning, strategy as well as analytical data. Monitoring and keep track of competitor ecommerce and digital performance whilst sharing insight and opportunities arising with a range of stakeholders

Operations, Marketing, Consumer Experience & Branding
• Work alongside management and external agencies to optimise the site to improve conversion and customer experience. Continually update engaging, SEO friendly content for ecommerce products
• Assist in the development of technical upgrades to the site where necessary, working also through User Acceptance Testing when required

Desired Knowledge Skills & Experience
• Degree educated or equivalent
• Rounded understanding of ecommerce, merchandising, online marketing and content
• Proven UK market experience in ecommerce with a grasp for ecommerce design principles
• Fluent in English, excellent communication, writing and editorial skills
• Experience using Photoshop and a good design aesthetic
• Excellent understanding of CMS, ecommerce & social media systems, and analytics software
• Ability to respond to consumer insight through strong analytical data and research
• Able to demonstrate an understanding of consumer markets, trends and consumer needs
• Data and stats driven
• Comprehension of SEO and how to write copy accordingly
• Commercially focussed, entrepreneurial and sales driven
• Enthusiastic about creativity and most importantly passionate about Cass Art

Ecommerce Customer Services Executive London Office

Full time

£16 - £20k depending on experience

As a Cass Art Ecommerce Customer Services Executive you’re very much the face of the business – owning the entire customer experience and promoting culture within a digital space to ensure the customer is at the heart of everything we do. You’ll be working as part of a team of three and will be responsible for the day to day running of an excellent level of customer service for the company. The role is key to ensuring that all customers are satisfied and impressed with the high standards of the brand and the products we sell and produce.

Customer Service
• Log all consumer queries and feedback in a timely and professional manner across our website, social sites and any other forms or portals as required
• Ensure high levels of customer excellence throughout all work performed
• Provide detailed answers, sell products, use CRM to understand customers’ needs/wants in a timely manner
• Process orders, (including telephone sales), maximise sales opportunities
• Manage refunds, returns and complaints
• Assist in the development of a service strategy that supports our vision and commercial objectives
• Carry out customer service surveys to track customer satisfaction

Reporting
• Produce monthly reports and analysis with key learning’s to the internal team and external retail partners

Operations, Communication & Analysis
• Work to improve the management of support tickets and the quality of communication with customers
• Handle all customer correspondence relating to fraud, security checks, including serious complaints via email, social channels or telephone
• Work closely with the warehouse and other 3rd parties to resolve any dispatch issues

Desired Knowledge Skills & Experience
• Demonstrable experience in improving customer service processes to achieve tangible results within ecommerce
• Fluent in English with a great telephone manner
• Excellent understanding of CMS, ecommerce & social media systems, and analytics software
• Customer service skills and a passion for providing the best customer service
• Graduate calibre individual with a background in customer focused roles
• Enthusiastic about creativity, most importantly passionate about Cass Art

Cass Art Volunteer Ambassador

Part Time: 1-2 days per month

This is an amazing opportunity for those who have a keen interest in the challenge and want to help us achieve our mission. We’re on the hunt for a number of eager and motivated student art enthusiasts to join our ultimate team of Cass Art Ambassadors to help us fill this town with colour and creativity. Working closely with the Project Manager-Student Ambassador programme, Ambassadors will be required to do the following:

> Spread the word and awareness about Cass Art at your college or university
> Test out some of our latest fantastic products
> Help to assist in the organisation of unforgettable events
> Increase the followers on the Cass Art Twitter account and Social media
> Help to sculpt ideas for our future
> Commit to attend meetings once a month to report findings, and discuss concepts

In return we offer opportunities for you to test out and keep exclusive products,  host and attend Cass Art events, goody bags filled with Cass Art materials, and much more! So if you are a 1^st or 2^nd year undergraduate student in full time education from UAL colleges, Slade, Kingston or Goldsmiths, are enthusiastic about Cass Art’s mission, and have great written and verbal communication skills, then we want to hear from you.

Retail Sales

Full time

You will be able to demonstrate excellent communication skills with the ability to quickly establish a rapport with customers in order to positively influence sales with your thorough knowledge of our products. A proactive and professional approach will also be required in order to achieve and exceed sales targets and the ability to work using your own initiative in order to maintain the standards of the department will also be essential. You will have experience gained within a customer service environment preferably retail, in addition to highly polished communication, inter-personal skills, the ability to work well in a team and an interest in art and creativity.

Supervisors

Full time

In this role you will be a recognised and valued member of the Store Management team. We will provide opportunities for you to progress as the company store portfolio grows. In return we are looking for passionate, driven, entrepreneurial, professional Supervisors who have a flair for managing, developing and motivating a team. You will have had extensive experience working in retail, with the ability to build good relationships with colleagues at all levels. You will be able to demonstrate experience of retail management and responsibility.

Store Manager

Full time

We currently have 6 stores in the Greater London area and have an ambitious opening schedule of new stores around the UK. This rapid expansion programme offers a unique place to work within the High Street and provides many new opportunities for development and career progression.

The primary responsibilities will be to:

• achieve commercial objectives and budgets

• demonstrate inspiring leadership with strong personal drive to achieve store financial forecasts

• develop and retain a structured sales team

• set and deliver the highest customer service standards to exceed customer expectations and build a loyal client base

• maintain the store at the highest housekeeping level in addition to delivering on merchandising guidelines and health and safety requirements

• lead and develop the team, organising daily work objectives and ensuring the quality of sales and excellent customer service standards

• manage the recruitment, training, evaluation, motivation and development of staff with the assistance of the HR dept

• become involved as an ambassador of the business at company events and promotions in order to represent the Company image and products

In return we offer a competitive salary, career development, targeted bonus, staff discount and the opportunity to offer the ultimate arts shopping experience within a fantastic heritage business.

You will have:

• a strong knowledge of the retail industry

• technical mastering of the different aspects of sales with outstanding standards of customer service, initiative and commercial acumen

• proven ability to motivate and manage a team, with strong organisational skills, ability to work under pressure and prioritise, good reporting and analytical skills with computer literacy

• excellent communication and networking skills

• business and financial acumen

So if you are the kind of person who can demonstrate that you can successfully lead, motivate and inspire a team to drive sales and achieve profit targets and is motivated by working for a creative company where those sales make a difference – we would love to hear from you!

Stock Assistant

Full time

In this role you will work alongside  the Store Manager, Merchandising Department, and Buying Department  to maintain stock inventory and procurement to  ensure operational efficiency and maximisation of sales.

Duties will include:

Maintaining stock levels, planning and ordering of products and consumables.

Monitor and improve all administration and systems processes

Excellent communication skills and being able to build strong working relationships are key to this role.

Proactively work with the Store Manager to identify system improvements and processes affecting the department

Attend training and contribute towards own improvement as requested by the relevant Department Manager.

The successful candidate will have a retail experience, commercial focus, excellent organisational skills and experience, good IT skills; a strong eye for detail and can do attitude.

Desirable – Experience using retail stock control systems

Office Administrator

Full time

In this role you will be an integral part of the office function- supporting the CEO, CFO, HR Manager, and the office team onsite with day to day office administration, diary/ event handling and communication.

Main responsibilities/duties include the following:

Meet and greet all guests and visitors- accept deliveries

Support visitors and staff on all office-related matters: meeting room booking-allocation, event planning, office equipment etc.

Kitchen and general office supplies management.

Post sorting, distribution.

Fielding all inbound calls to the appropriate office team member.

Onsite IT and office equipment support to basic level (printers, monitors etc) and source / manage external experts where required.

Human resources administration- new personnel documentation

Diary management of the CEO and CFO.

The successful candidate will be dynamic and vibrant, have office/administration experience, commercial focus, efficient, excellent organisational skills, good IT skills and a ‘positive-can do’ attitude.