Terms & Conditions

The following terms and conditions will apply to you when using the websites www.cassart.co.uk, www.saa.co.uk, www.community.saa.co.uk and do not affect your statutory rights. If you do not accept these terms and conditions, you must not use our websites or services. Your continued use of this website constitutes acceptance of these terms and conditions. These terms and conditions are to be read in conjunction with the relevant part of the websites relating to the particular product(s) or service(s) in question, which are hereby deemed incorporated herein; these include, without limitation, product or service descriptions, prices and specifications, and any care guidelines both for their use and storage.

These terms and conditions are governed by the laws of England and Wales and any dispute connected with this site is subject to the exclusive jurisdiction of the English courts. Art-Line Limited may change these terms and conditions from time to time. We shall try to notify visitors to the site of any material changes, but you are advised to check back from time to time to confirm the latest version; you will be bound by changes even if you do not revisit this page to check for any updates.

CONTENT

Art-Line Limited makes every effort to keep the websites up to date but cannot guarantee its accuracy. Art-Line Limited reserves the right at any time and without prior notice to make changes and corrections to the site or to make parts or all of it unavailable.

Art-Line Limited is not liable for any loss or damages suffered as a result of any use of the websites or of any products ordered on it and accepts no responsibility for the effect that use of the sites has upon your browsing device. Art-Line Limited is not liable for any loss or damages suffered as a result of the suitability or accuracy of the content of any other sites linked to by this site, and you use them at your own risk. Any reference to linked sites or to third-party companies, products or services by name does not constitute or imply its endorsement by Art-Line Limited.

Unless otherwise stated, the contents of these websites are copyrighted materials of Art-Line Limited. All rights are reserved. They may not be used, transmitted or reproduced without the prior written permission of Art-Line Limited, other than the downloading and temporary storage of pages where indicated, for the sole purpose of individual viewing on a standalone computer or monitor, and printing for the use of an individual. They may not be further reproduced, copied or transmitted in any way. You may not reproduce any other part of the website including the structure, style and program code.

REGISTRATION

By registering with using the websites www.cassart.co.uk , www.saa.co.uk or www.community.saa.co.uk , you guarantee that you are at least 16 years old and that the information you supply is true and accurate; you agree to notify us as soon as possible of any changes by email. You may request that Art-Line Limited stop using your information to send you marketing at any time . More information on our Privacy and cookies policy www.cassart.co.uk/privacy-and-cookies-policy. By registering, you also agree that you are responsible for your account security, your password and any activities on your account. You agree to notify us of any unauthorised use of your name or password that comes to your attention. Art-Line Limited cannot be held responsible if you do not protect your password or account.

PRIVACY

Art-Line Limited, complies fully with all relevant Data Protection and consumer legislation and treats all personal information as fully confidential. We collect your personal information (for example, your name, email address etc) when you subscribe to our mailing list, enter competitions and provide feedback; when you place orders, we collect your name, email and delivery address and payment details, to service your order. Personal information is stored on secure servers, and details such as credit card, name and address are encrypted. Art-Line Limited complies with Tier 3 PCI (Payment Card Industry), which guarantees the highest level of security and protection of customer information.

Art-Line Limited, will not share your details with third parties unless you give us permission to do so. However, to perform credit-card transactions and fulfil orders, Art-Line Limited uses reputable third-party banking and distribution institutions. These carefully selected companies receive only the information needed to verify and authorise payment cards and to process orders and are under strict legal obligations to keep all personal information private. For more information on our Privacy and cookies policy click here www.cassart.co.uk/privacy-and-cookies-policy/

TRANSFERS OF DATA AND CONTRACTS

ORDERS

Orders will be charged to your account on dispatch of goods. All credit and charge card payments are subject to checks and authorisation by the card issuer; if the issuer does not authorise payment, your order will be cancelled and Art-Line Limited will not be liable for any delay or non-delivery. .

Please note that stock levels shown on the website are a guide only, that product colour may be different from that shown due to variation caused by your computer screen or device, and that any colour swatches provided are supplied as a guide only. In the rare event that a product ordered has been listed with incorrect details or is supplied to Art-Line Limited in different packaging than shown, we’ll inform you prior to dispatch and ask you to confirm your order or cancel it. If we cannot get hold of you, we will cancel the order and will either not take payment from you or give you a full refund, as applicable.

We reserve the right to refuse an order at our discretion, and cannot be held liable for withdrawing any goods, materials or content from the site. Please note we cannot accept any orders placed via Post Order form.

Delivery
Art-Line Limited dispatches orders every working day. Working days are Monday to Friday, excluding Bank Holidays. Standard Delivery takes between 3 and 5 working days to most areas of mainland Britain. We also offer Next Day and Same Day delivery options where available please see our delivery information page for full details www.cassart.co.uk/delivery-uk-international/

We will send an email to the address you provided on registration (as may be updated) when your order has been dispatched, including any information on how to track your order. Delivery notes are passed onto the courier to assist them in delivering your order. They are not instructions that the courier will always follow.

We ensure each purchase during the time it is in transit until it is delivered to the specified delivery address. Once your order has been delivered to the specified delivery address, the contract between Art-Line Limited and yourself will be marked as fulfilled and the responsibility from that stage has transferred onto you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Art-Line Limited and transfer of responsibility in the same way.

Our couriers can deliver to certain destinations without collecting a signature. If this option applies to your delivery address, you can update your preference on the shipping page at checkout by entering a delivery note before proceeding to purchase. By instructing the courier to leave your order in a safe place, you agree to our terms and conditions and take full responsibility for any loss or damage that may occur.

Art-Line Limited does not accept any liability for failure or delay in delivering goods or for any damage or defect to goods, in each case, that is caused by any event or circumstance beyond its reasonable control.

Returns
If for any reason, you wish to return a product bought from Art-Line Limited, your statutory rights are not affected. Under the Distance Selling Regulations, we will issue a full refund for any item(s), excluding delivery charges, provided you return your order to us at the address provided in an unused and unopened condition and let us know by phone on +44 (0)20 7619 2601 or email cassartcare@cassart.co.uk within 14 working days from the day following delivery of your order. The returns form must be completed and included in the return package.

In the case of damaged item(s), you must inform us within 3 days of receipt of the item, otherwise we will deem you to have accepted them and will not accept a return. In the case of faulty item(s), you must inform us within 7 days of receipt of the item, otherwise we will deem you to have accepted them and will not accept a return.

Your item(s) must have been stored in appropriate conditions and should be returned in a resalable state: unopened and unused with the original presentation box, with protective packaging and any cards or tags included. If you purchased a set, you will need to return all pieces in the set for a full refund. We cannot accept any partial set returns for a refund. On receiving the returned item(s), we will either accept or decline your return. Item(s) that do not meet our returns policy will be declined and sent back to you at the original delivery address. Returns that are accepted will be refunded to the original payment method (excluding the initial delivery cost). If you are unsure or would like further clarification please contact us.

If you received a free gift with your purchase and your returned items make your order fall below the qualifying amount you will need to return the free gift also in order for your refund to be processed.

Please allow up to 28 days from the day we receive the returned item(s) for refunds to be processed.

Aerosol Products - We are unable to accept returns of aerosols due to their hazardous and flammable nature which may be impacted by the conditions they are stored in during transit and/or the location they are returned from. Any issues you may have with the product, please contact us in store or online.

Promotional Codes
Promotional Codes are valid only with new orders placed online and for a limited period of time according to the expiry date displayed. Only one Promotional Code may be used per order, and they are not valid in conjunction with any other promotion, Gift Voucher code, Student, Viridian or any other discount scheme, on sale or discounted items, or for the purchase of easels, gift vouchers or event tickets. Cass Art reserves the right to refuse orders if it deems a Promotional Code is invalid.

For returns of items purchased using a Promotional Code, refunds will be given for the price paid after the discount is applied. Promotional Code discounts will not apply to replacement items; instead, if the offer is still valid, you should place a new order using the original Promotional Code.

Product and service exclusions applies, please see all current Promotion, Discount and Exclusions on the link below.

Offers for Free Standard Delivery do not apply to Next Working Day Delivery, Saturday Delivery or Highlands and Islands deliveries.

Please allow up to 28 days from the day we receive the returned item(s) for refunds to be processed.

Aerosol Products - We are unable to accept returns of aerosols due to their hazardous and flammable nature which may be impacted by the conditions they are stored in during transit and/or the location they are returned from. Any issues you may have with the product, please contact us in store or online.

Discount Scheme
Exclusions applies, please see all current Promotion, Discount T&Cs and Exclusions on the link below.

At any time, you can only be a member of one Discount Scheme. Please contact the customer service if you have any question.

We reserve the right to change or alter any rewards programme benefits, refer a friend offer, SAA Club benefits or other promotional activity without contacting you.

Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

- Pay Later 30

- Pay in 3 instalments

- Pay Now

Further information and Klarna’s user terms please see www.klarna.com/uk/terms-and-conditions. General information on Klarna can be found at www.klarna.com/uk/about-us. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy statement.

OFFERS AND PROMOTIONS

Find all information about our offers and promotions -cassart.co.uk/offers-and-promotions/

ONLINE GIFT VOUCHERS

Online Gift vouchers can only be redeemed online at www.cassart.co.uk.

Gift Vouchers are valid for 12 months from the date of purchase.

Gift Vouchers cannot be refunded or returned and are non-transferable.

Gift Vouchers cannot be redeemed for cash.

Promotion or discount codes cannot be applied to the purchase of a Gift Voucher.

Cass Art does not accept Cass Art shop vouchers through the online shop.

After a purchase has been made, any balance remaining will be retained as a credit with cassart.co.uk, to be used for future orders. The credit must be used within 12 months from the initial Gift voucher purchase.

If your order exceeds your credit value, any remaining balance must be paid for by credit or debit card.

Refunds for items purchased using Cass Art Online Shop Gift Vouchers will be in the form of credit with cassart.co.uk. This can then be redeemed against subsequent orders. The credit must be used within 12 months from the initial Gift voucher purchase.

Cass Art is not responsible if a Gift Card is lost, stolen, destroyed or used without your permission.

Cass Art reserves the right to cancel a Gift Card if we deem such action necessary.

COOKIES

Art-Line Limited uses Cookies to create your account, to analyse the use of the websites and to enable us to improve the way we provide our services to you. The Cookies used do not collect any direct personal information such as your name, address, email address, or any other contact details. To opt out of being tracked by Google Analytics across all websites, go to /tools.google.com/dlpage/gaoptout . To fully disable Cookies on our website, follow the instructions at www.aboutcookies.org/default.aspx?page=1. Please note that if you disable Cookies on our website, this may restrict your ability to make full use of our services.

Please note that Art-Line Limited ‘s Cookie policy does not cover other websites that may have links to or from the Cass Art website. More information on our Privacy and cookies policy www.cassart.co.uk/privacy-and-cookies-policy/

MEMBERSHIP

We offer a range of membership accounts, which provide different levels of services, pricing and access to our websites. You may only register for accounts under a single identity, username and password, and all your accounts will be associated with that identity and accessed through those log-in details. We shall not be obliged to open accounts, and all accounts shall be opened at our sole and absolute discretion.

Unless otherwise stated on our website, all accounts will run annually from the date you purchase the account, and will automatically renew annually, and continue with indefinite duration until terminated.

You are required to promptly pay all account fees specified by us for any type of account you have subscribed to. All account fees are payable annually in advance. Unless otherwise stated on our website, you authorise us to collect your account fees automatically from your credit card, debit card, direct debit or any payment methods at the start of each annual period of your account. You should promptly provide us with up-to-date card or direct-debit details if any payment is refused.

Following your level of membership account, we will provide you with a specific range of website’s functionalities, benefits and services. Those can change from membership levels to the others as advertised on our website.

We may unilaterally vary the range, description, scope of the functionality, services and benefits provided for any account, if we are making the same change for all users with that account.

Termination
You may at any time terminate any of your accounts with us by phone using the contact [number]. As a consumer, you have a legal right to cancel the contract formed between us (and receive a refund of the fees paid) within 14 days if you change your mind or decide for any other reason that you do not want to continue with your Membership.  Your legal right to cancel the contract starts from the date on which we confirm that your application for Membership has been accepted or from renewal, which is when the contract between us is formed.

If you terminate your Membership in accordance with the above, we will refund the full price you paid for your membership for the new period. Any refund will be given within 30 days to card or bank account from which payment was collected originally.

After 14 days have passed you may cancel your Membership but you will not be entitled to receive any refund.

In the event that your Membership is cancelled for any reason, you will no longer be entitled to receive any Membership benefits.

Should you wish to cancel your membership within the 14 days cooling-off period, you will be charged for any free gifts received. Termination will be acted upon payment of the gift.

We may at any time terminate any of your accounts with us by notice to you. If we do so, then we will refund a pro-rata amount of the account fee you paid for the annual period within which we terminated. However, if you have breached these terms (other than trivially) at or before the time we terminate, then we will not be obliged to give any refund. Any refund will be given within 30 days to the card or bank account from which payment was collected originally.

On termination, we may immediately cease providing any websites functionality and services associated with that account and remove any of your content associated with that account.  We may keep any of your content on our website which was supplied for the purposes of making available to other users or the public, such as forum posts, indefinitely.

Membership discounts cannot be used in conjunction with any other promotional or discount code.

LIMITATION OF LIABILITY & BLOCKING

Art-Line Limited liability for any breach of these terms and conditions is limited to the value of the goods ordered in the relevant transaction or the membership fees, however, nothing in these terms and conditions shall exclude or limit Art-Line Limited’s liability for death or personal injury as a result of Art-Line Limited ’s negligence. If any part of these terms and conditions is unenforceable, the validity of the remaining terms and conditions is not affected. If we consider in our absolute discretion that you are in breach of these terms and conditions, we reserve the right to prevent you having further access to the websites and to take any further action that we consider appropriate.

COMMUNITY STANDARDS

We expect our community websites to be a pleasant and fun and creative place to visit. To ensure this, we ask all users to abide by guidelines and to let us know if they see them being crossed. Failure to abide by these guidelines may result in any submissions being removed.

1. Be polite, considerate and as clear as possible to avoid misunderstandings.

2. Feel free to engage in discussion and debate, but don’t be abusive or provocative or conduct personal attacks.

3. Avoid rows, rivalry, grudges or ganging up.

4. Ensure that anything you submit is not obscene or illegal (eg libelous, defamatory or in breach of copyright or any privacy laws).

5. Please don’t post spam, adverts or any other commercial content, and don’t misrepresent Cass Art or attack us for your own commercial reasons.

You must only use our websites and services for the purposes for which they are designed and intended by us, in connection with your interests as an user. You must not use our website or services to market or advertise any products or services, except where expressly authorised by our websites and services.

Relationship with other users and staff
You must always be polite, truthful, honest and reasonable to other users, us and our staff. You must not engage in any behaviour in relation to other users, us or our staff which may violate any rights or harm or threaten the health, welfare or safety, or which is criminal or otherwise contrary to the law.

Profiles, Content and Messages
You are responsible for providing your profile, content and messages, and must ensure that they are kept up to date and are in keeping with the purpose of the websites and services, and are not contrary to these terms.

Sharing
You acknowledge and agree that certain elements of your profile, content and messages may be shared with other users or the public, as indicated on our website, such as your public profile, gallery, and forum posts. We will observe any settings on our websites that permit you to designate that any parts of your profile, content and messages are private to another user, a group of other users, or all users but not the public.

Prohibited profile, content and messages
Your profile, content, and messages must be reasonably connected to the intended purpose of our websites and services, must be true and not misleading, must not infringe another's intellectual-property rights or other rights, must not breach any privacy of another, must not be likely to harm the health, welfare or safety of another, must not be likely to harm our website or systems or those of any other user, must not be abusive, offensive, obscene, harassing, rude or threatening, must not be unlawful or criminal, and must not be contrary to these terms.

Our right to reject or delete
We may at any time reject or delete any part of your profile, content or messages at our sole and absolute discretion, without giving any reason or notice.

Backup
You are responsible for making your own back-up of your profile, content and messages and you should not rely on our websites or services for back-up.

Contact with other users
Where we provide any functionality or service by means of which you can get into contact with other users, then you use this at your sole risk. We shall not be liable or answerable for the conduct of other users you communicate or meet with, or for any injury, loss or damage you suffer as a consequence of meeting other users. You must also act reasonably, honestly and lawfully to those users you contact.

Your intellectual property rights and licence to us
We acknowledge and agree that all intellectual-property rights in your content shall remain your sole and absolute property.   When you supply your content, you grant to us an irrevocable, perpetual, non-exclusive, fully-paid, royalty-free, world-wide licence to use your content in any way that we decide, as long as such use reasonably connected to the purposes for which your content was provided, or the provision of any services to you, or the operation of our websites or any schemes, competitions, exhibitions or events, or for keeping an archive record, and is not inconsistent with our privacy policy.

This licence includes the right to copy, edit, modify, adapt, translate, prepare derivate works based on, incorporate into other works, and distribute (in any and all media or distribution methods whether now known or later developed) your content, to grant sub-licences to our contractors and suppliers to enable them to provide products and services to us in connection with your content, and to grant download licences to other users in relation to your content. You also waive any moral rights which you may have in the same, including to be identified as author, in any part of the world, except in relation to your paintings and your tuition materials. You must ensure that you only supply content which is either your own work, or is third-party content where you have authority to grant the above licence to us.

PRICE GUARANTEE CONDITIONS

Art-Line Limited undertakes to match the prices of any art retailer. We promise to refund the difference if you find an item available at a lower price, sold under the same conditions, within 7 days of purchasing it from us.

To qualify, the item found at a lower price must be the same product (including colour and size), not part of a bundle of products, in stock and available for immediate delivery by an authorised VAT registered UK retailer, either trading directly or through marketplaces, such as Amazon. Where applicable delivery charges will be considered as part of the total price. The Price Match policy does not apply to purchases made using discount codes, partner and affiliate codes and clearance lines.

To claim, please contact us by email to cassartcare@cassart.co.uk.

CONTACT US

To contact us, please email us cassartcare@cassart.co.uk or telephone on +44 (0)20 7619 2601. Any notices should be sent to this email address, with a hard copy posted to Cass Art Head Office, 66-67 Colebrooke Row, London N1 8AB, deemed served 3 working days after posting.

Signing up to our newsletter allows Cass Art and SAA to communicate on a regular weekly basis. You can unsubscribe at any time.

DISCOUNT SCHEME AND MEMBERSHIP

At any time, you can only belong to a unique Discount scheme including memberships

Students
Students with a valid student ID or verified online student account are eligible for a 10% discount at Cass Art online and in-store.

The Cass Art Student discount cannot be applied in conjunction with other offers, discount codes and special discount days or for the purchase of Michael Harding products, Daniel Smith products, easels, gift vouchers or event tickets. If a discount code is required to apply a product discount online, this must be entered at the checkout. This code will override the student discount, giving you the promotional discount only.

To be eligible for a student discount, customers must be enrolled in a course in a recognised UK educational institution with a minimum length of one year. Our Student Discount can also be issued to school students aged from 16 year old. If they show age ID at the till in stores or by contacting our Customer Care Team:
cassartcare@cassart.co.uk. To benefit from the Student Discount in store, customers must show a valid photographic student ID which includes a course expiry date.

To apply a student discount online, register for a code through UNiDAYS or email cassartcare@cassart.co.uk attaching a scanned copy of a valid Student ID, including the course expiry date. Our Customer Care Team will create an online student account, and the student discount will automatically be applied to the online basket for the duration of their course.

Online student accounts will have the discount removed at the end of the graduation year where known or 3 years after registration.

Student Day
Promotion valid in all Cass Art stores (excluding Glasgow & Edinburgh) during opening hours, and online at cassart.co.uk from 00.01 - 23:59 from 2nd - 5th October 2024. Cannot be used in conjunction with any other offer or discount. Excludes easels, Michael Harding & Daniel Smith products and cannot be used to purchase gift vouchers or event tickets. One goody bag per person, while stocks last, contents may vary. Value of bag refers to combined RRP of all products. Offer varies in-store & online. In-store use: 25% discount & goody bag will be given to students & Viridian Card holders spending £40 or more (£30 after 25% discount applied). 15% discount will be applied to other student & Viridian Card holder transactions in-store. To redeem, present your valid student ID or Viridian Card in-store. Online use: 25% discount and free goody bag will be applied to student & Viridian orders of £50 or more (£37.50 after 25% discount applied). Offers applied at checkout with promo code for verified student & Viridian accounts or with use of a UNiDAYS code. Visit www.cassart.co.uk/students for details on how to set up a student online account. For full Terms & Conditions visit cassart.co.uk/terms-conditions.

If you decide to return your Student Day order for a refund and the value of your order subsequently falls below £50 (£37.50 post-25% discount), then the free Goodie Bag including all its contents, must be returned in its entirety before we can initiate the refund process. For details on how to return items visit www.cassart.co.uk/returns.

Newcastle University Student Discount
Students with a valid Newcastle University student ID are eligible for a 20% discount at cassart.co.uk online until 1st December 2024 and a 10% discount thereafter. Newcastle University students can register for their verified Cass Art online 20% student account at the Freshers Fair or via the link provided. Student discounts cannot be applied in conjunction with other offers, discount codes and special discount days or for the purchase of gift vouchers or event tickets. 20% discount is not valid on easels, Michael Harding or Daniel Smith Products. To benefit from a 10% Student Discount in-store, customers must show a valid photographic student ID with a course expiry date.

Hampstead School of Art Discount
Hampstead School of Art (HSoA) students and tutors can apply for a 20% discount card valid at Cass Art Hampstead.

To receive a card, all student applicants must present their enrolment form or course receipt at the till point at Cass Art Hampstead, 58-62 Heath Street, London NW3 1EN, and complete a small form.

To be eligible for a Hampstead School of Art discount card, HSoA students must have enrolled in a class at Hampstead School of Art within the last year, and the card will expire one year after the start date of that course.

To apply for a card, HSoA tutors must show proof of ID and either a letter on HSoA headed paper or present the HSoA guide highlighting their course. Card expiry date for tutors will be one year from the date they apply for the card.

The Hampstead School of Art Card entitles the holder to an extra 20% off all products in-store valid at Cass Art Hampstead only.

The card is not valid online or in any other store and cannot be applied in conjunction with other offers, discount codes and special discount days, Student or Viridian discount, or for the purchase of gift vouchers or event tickets.

Applicants must share their email address with Cass Art for administration purposes only. Applicants can view our full Privacy Policy on our Privacy & Cookies Policy page.

In order to receive their discount, when purchasing items HSoA Cardholders must present their card in-store.

Viridian Card
Viridian Card holders receive a 10% discount off the Cass Art price of all products, both in-store and online. The discount cannot be used on special promotional days, in conjunction with any other offer, Cobalt Blue Student Card, or for the purchase of gift vouchers or event tickets. Cass Art reserves the right to exclude products from the scheme at any time.

To be eligible for a Viridian Card, customers must be either an art & design teacher or tutor at a UK School, College or University, or an Art Therapist.

Applicants must prove their status as an Artist Educator, either with an identity card or a signed letter on headed paper from their institution. Art Therapists should have full membership to either the British Association of Art Therapists (BAAT) or as a Visual Arts Therapist within the Association of Anthroposophic Therapeutic Art (AATA).

To apply in-store, applicants must show their proof of artist educator status and complete an application form.

To apply digitally, applicants must email either a scanned copy or digital photograph of their identity card or letter along with their full name, email address, full personal address, name of the institution they work at, and their position at the institution to arteducation@cassart.co.uk.

Successful applicants will receive their card within 14 days. Should successful applicants not yet have an online account with cassart.co.uk, an account will be created for them and they will receive an email with their login details within 14 days.

In order to receive their discount, when purchasing items Viridian Card holders must present their card in-store. A 10% discount will be automatically applied to their online account corresponding to the details given in their application.

Cass Art will donate 5% of every purchase made with the Viridian Card to a charitable organisation that supports art education. Cass Art currently supports the National Saturday Club. By signing up for the Viridian Card scheme, Viridian Card holders will automatically receive marketing emails from Cass Art. Your data will be processed in accordance with our Privacy Policy. Card holders may unsubscribe at any time by clicking the unsubscribe link at the bottom of the emails.

Cass Art reserves the right to amend the Terms & Conditions, or to amend or withdraw the scheme at any time.

Friends of Mall Galleries Discount
Friends of the Mall Galleries with a valid card are eligible for a 10% discount at Cass Art online and in-store. To be eligible for a discount, customers must be a current member of the Friend of Mall Galleries scheme.

To benefit from the Friends of Mall Galleries discount in store, customers must show a valid Friend of Mall Galleries Card at the till point in any Cass Art store.

To apply a Friend of Mall Galleries discount online, customers must email cassartcare@cassart.co.uk with their full name, and a photo of their valid Friend of Mall Galleries Card clearly showing the card number and signature. Our Customer Care Team will create an online account for the customer and the 10% discount will automatically be applied to the customer’s online basket.

The Friend of Mall Galleries discount cannot be applied in conjunction with other offers, discount codes, Student or Viridian discount, or special discount days, or for the purchase of gift vouchers or event tickets.

Friends of Mall Galleries Discount
Friends of the Mall Galleries with a valid card are eligible for a 10% discount at Cass Art online and in-store. To be eligible for a discount, customers must be a current member of the Friend of Mall Galleries scheme.

To benefit from the Friends of Mall Galleries discount in store, customers must show a valid Friend of Mall Galleries Card at the till point in any Cass Art store.

To apply a Friend of Mall Galleries discount online, customers must email cassartcare@cassart.co.uk with their full name, and a photo of their valid Friend of Mall Galleries Card clearly showing the card number and signature. Our Customer Care Team will create an online account for the customer and the 10% discount will automatically be applied to the customer’s online basket.

The Friend of Mall Galleries discount cannot be applied in conjunction with other offers, discount codes, Student or Viridian discount, or special discount days, or for the purchase of gift vouchers or event tickets.

Prince Charles Cinema Members
Prince Charles Cinema Members are eligible for a 10% discount at Cass Art Charing Cross and Soho stores only. To be eligible for a discount, you must be a current member of the Prince Charles Cinema with a valid membership card.

To redeem your discount, present your valid Prince Charles Cinema Member Card at the till point in-store. The discount is not valid in any other stores or online.

Cannot be used on special promotional days, in conjunction with any other offer, Student or Viridian discount or for the purchase of gift vouchers or event tickets.

SAA Member Discount
SAA members are eligible for a variable discount per brand at Cass Art online only. To be eligible for a discount, you must be a current member of SAA with a valid membership.

To redeem your discount, you must access website via saa.co.uk and login onto your member account and follow link to cassart.co.uk. The discount is not valid in stores.

PRIVACY & COOKIES POLICY

ART-LINE limited is committed to delivering the best experience for our customers. As such, we take our responsibilities in looking after your personal information very seriously. This privacy policy describes the following important topics relating to your information.

Who this policy applies to:

This policy applies to visitors to our websites; customers; prospective customers; members and people who contact us with enquiries or that we contact in relation to orders. Depending on our relationship, we will collect and use your information in different ways. Please see below to find out the information that we collect about you and how we use this information.

What this policy contains: This privacy policy describes the following important topics relating to your information:

- How we obtain your personal information
- What information do we collect about you
- How will we use the information about you

- How Klarna works
- Marketing
- Access to your information and correction
- Changes to our privacy policy
- Further questions and how to contact us

How We Obtain Your Personal Information
You may provide us with your personal information voluntarily. However, we may also receive information about you from third parties such as marketing agencies, market research companies, our suppliers, contractors and consultants, group companies, business partners, and third-party websites, which we refer to as "third party sources" or "suppliers" throughout this policy. We may also collect personal information from you using a variety of technologies that automatically and passively collect information when you use our websites (usage data).

You may give us personal information by completing forms on our websites, registering for an account, enquiring about or ordering products from us, entering a competition, signing up to receive emails, registering for one of our schemes, completing customer satisfaction surveys or otherwise providing feedback, or by contacting us by phone, email or other means. This includes, for example, where you provide your personal information to us in order to receive information or services from us.

What Information Do We Collect About You
We collect information about you to process your order, manage your account or loyalty benefits, and if you agree, to contact you about products and services we think may be of interest to you.

We work with carefully selected third parties who are responsible for delivering certain functions on our behalf. These include companies that run our website, process payments, deliver e-mails, deliver orders and manage our loyalty and referral schemes. When we share personal data with these providers we require them to keep it safe and not keep it for any longer than they need to in order to perform their responsibilities.

We will never share your personal information with anyone for marketing purposes.

How Klarna Works
To offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find on their website at: www.klarna.com/uk/about-us/.

Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy: www.klarna.com/uk/privacy-and-security/

Marketing
We may collect and use your personal information for undertaking marketing by email, telephone, and/or post. We will always make it clear at the point of opting in exactly what type of marketing you are consenting to.

We may send you certain marketing communications (including electronic marketing communications to existing customers) if it is in our legitimate interests to do so for marketing purposes, including key service updates to our Membership or Loyalty schemes.

When you register for one of our loyalty schemes or memberships we will collect and process your data, including email address, in order to fulfil the benefits of the scheme. This will include sending updates on your account to you via email and telling you about relevant exclusive offers and events.

You have the right at any time to stop us from contacting you for marketing purposes by clicking the unsubscribe link at the bottom of any newsletter. Or you can contact our Customer Service team at cassartcare@cassart.co.uk and we’ll update your preferences. This will not stop any service communications, such as order confirmation emails.

In the interests of monitoring and improving our service, online customers will receive an email from Ekomi asking you to review your experience shopping with us. Should you wish to not receive emails from Ekomi, contact us by email.

Access to your Information and Correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of your personal information please contact our Customer Care team, who assist with your request In rare instances, we may make a small charge for this service. .

Changes to our Privacy Policy
We may update our privacy policy from time to time. Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email or in another appropriate manner.

Transfer of personal Data
We may share your personal data with third parties to whom we may choose to sell, transfer or merge all or parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same ways or similar ways as set out in this privacy policy. In certain circumstances it is possible that your personal data could be transferred to a third party with whom we’re discussing selling, transferring or merging all or part of our business but this will only happen where it is necessary for the evaluation of the transaction. If this happens, the data will be deleted if the business sale, transfer or merger does not go ahead.

Further Questions and How to Contact us
If you have any queries or complaints about our collection, use or storage of your personal information, or if you wish to exercise any of your rights in relation to your personal information, please contact us. We will investigate and attempt to resolve any such complaint or dispute regarding the use or disclosure of your personal information.

Alternatively, you can write to us at Customer Care, Cass Art, 93 Bayham Street, Camden, London NW1 0AG

COOKIE POLICY

We use cookies for many reasons, for example, to make our websites work and to distinguish you from other users of the Websites so we can offer you a more personalised experience. This Cookie Policy describes: what cookies are; our use of cookies; how you can manage cookies used on the Websites; privacy; further information; and changes to this Cookie Policy.

What are Cookies
A cookie is a very small piece of information that a website stores to save and collect basic information. Many cookies are essential to the operation of our website, for example, to allow you to make a purchase or create an account with us. Cookies on our site are also used to customise certain areas of content just for you, and to make your browsing experience more efficient and faster.

You can find more general information about cookies at: www.allaboutcookies.org

How we use Cookies and Pixels
We want you to understand the different types of cookies that are used on our websites. We use a variety of types of cookies and other tracking technologies for the following purposes. .

Strictly Necessary Cookies: these are cookies strictly necessary for the performance of our websites, for example, cookies that authenticate users and allow us to offer certain features like account registration. .

Performance Cookies: these cookies collect information about the pages or screens you visit, and other performance metrics. This helps us to improve the way our websites work, for example, by ensuring that users are finding what they are looking for easily. .

Functionality Cookies: these cookies remember your choices to improve your experience, for example, remembering your username, your language, and the region you are in. The aim of these cookies is to provide you with a more personal experience so that you don't have to reset your preferences each time you visit our websites. .

Targeting and Advertising Cookies: these cookies are often placed by re-targeting and advertising partners, to track your browsing habits so that you can later be shown targeted ads on other websites and apps. We use this information to make our websites and the advertising displayed on them more relevant to your interests. We may also share this information with third parties for this purpose. .

You can find more information about the individual cookies we use on our websites and the purposes for which we use them below: .

Google Analytics: these cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Email provider cookies: our email provider Ometria includes an email tracking pixel in each email, which will track email opens (if you have images enables in your inbox). Ometria also has a small Javascript file installed on our website, to allow more relevant email targeting based on on-site activity. .

Affiliate marketing cookies: Rakuten Advertising is a third party company that uses cookies on the website, you can view their privacy policy at this address: https://rakutenadvertising.com/legal-notices/services-privacy-policy/.

TERMS & CONDITIONS