REWARDS PROGRAMME
- Cycle to work scheme
- Employee Assistance programme
- Staff bursary award
- Long service awards
- Staff Discounts
- Bonus Scheme
- Contributory pension scheme
- Season ticket loan
- Opportunities to attend exclusive events and exhibitions
LEARNING & DEVELOPMENT
At Cass Art we develop learning and development solutions which allow us to identify your individual strengths and opportunities for career and professional development. This enables us to customise training solutions to your needs. In addition to our internal training programme, we also partner with our suppliers to offer you specialised on and off site training with their professional experts.
SUSTAINABILITY & THE ENVIRONMENT
As the UK’s biggest/leading art supplier, we aim to provide you with everything you need to enjoy your creative expression, whilst minimising the environmental impact as best we can.
Our pledge is to be an environmentally responsible & sustainable business, one that is committed to sourcing products that are better for both artist and environment and offering them to you at the very best prices.
We adhere to and happily welcome any new regulation & legislation that genuinely helps to reduce our impact on the environment. We partner with suppliers who have fair & equitable business practices, and regularly review & improve how we work with them, to help drive positive change.
We know we have a lot more work to do, but you can read about some of the actions we have taken already.
DIVERSITY EQUITY & INCLUSION COMMITMENT
Our Belief
At Cass Art we have an environment and culture where we want everyone to feel welcome. We believe in creative activities and we are dedicated to promoting these activities for the benefit of everyone, regardless of what you look like, what you believe in, or where you come from. Our mission is to fill this town with artists, and to really achieve this mission a culture where difference is valued and harnessed is the only way.
Definitions:
• To us Diversity is celebrating, and valuing differences, be they differences you can see or otherwise.
• To us Equity is ensuring that we provide equal opportunities and access for everyone, our team and our customers.
• To us Inclusion is the art of embracing everyone, whereby we create a culture that our team feel they can come to work, feel confident and comfortable in themselves and valued for their contributions.
Our Commitment: Diversity is Art:
We value and truly celebrate diversity. We’ve learned over the years, that having diverse teams and creative environments enables us to really make art accessible for all. It helps us to grow as a Company and come up with improved ideas that help us to support our customers and our teams in the best way.
We are committed to encouraging diversity, equity and inclusion in all that we do. We know there is always more that can be done in this realm, so we are educating ourselves and working on initiatives that will help us drive this agenda forward, including but not limited to, working with more diverse suppliers, focusing on more diverse marketing campaigns reflective of the truly diverse artist community we aim to serve, In addition this amplifying the work of diverse artists and institutions, including the work of our own very talented staff, and working on developing employee representative groups and focus groups so everyone truly has a voice and can contribute to change.
We are also continually monitoring and reviewing our demographic data, so that we can see how we have developed and what more we need to do to be truly inclusive. This is central to ensuring that we continue to drive creativity and innovation and address the areas in our business that could benefit from greater diversity.
CRM Executive - Permanent / Full time
This role reports to the Group Senior CRM Manager and will enable you to work closely with multiple departments and grow out Cass Art’s CRM capabilities and learn quickly in a fast-paced environment. You will be at the heart of our Cass Art’s Marketing activities, creatively communicating with our customers, testing new ideas that engage and ultimately drive revenue.
This role is based in our London Head Office with the option to work from home 2 days per week.
Key Accountabilities & Responsibilities (include but are not limited to):
- Email creation and briefing , create engaging and impactful email communications with support from Design and Marketing teams
- Drafting concise, focused copy suitable for email (subject lines, body copy etc.) and ensuring our tone of voice is consistent.
- Work with Digital team and Group Senior CRM Manager to ensure our emails are customer-centric with clear journeys, managing the creation of landing pages or content pages as needed.
- Proposing new or creative testing initiatives with the aim of increasing customer engagement. Implementing test and learn methodology and always iterating on testing plan.
- Collate accurate reporting on email campaigns in line with targets and KPIs, recommending follow up actions.
- Look to automate emails where possible and build out a CRM email plan that drives customer lifetime value (LTV) and retention
-Managing our customer database in Ometria, understanding the database and utilising Ometria’s features to increase personalisation and send more relevant communications to customers.
Desired Knowledge Skills & Experience
- Two years of Marketing Experience in a retail environment.
- Working knowledge of an Email Service Provider and/or Customer Relationship Management system
- Excellent and speedy copywriting skills with the ability to quickly grasp brand, audience and channel requirements
- Proven talent for producing engaging content
- Able to think from the customer point of view and to use this skill to drive response
- Commercially driven and astute, able to retain a commercial focus at all times
- Exceptional organisational skills, able to manage multiple projects and prioritise effectively to ensure deadlines are met
- Strong interpersonal & communication skills, able to build strong internal & external working relationships
- A team player with a collaborative ethos
SUPERVISOR Manchester - Part time / Temporary
As a Supervisor in our Manchester Store you will be working as part of the wider store management team assisting in operational excellence and sales growth. This role is also responsible for the day to day running of the shop floor (sometimes unsupervised), together with supporting the Store Manager and Assistant Manager in direct line management responsibility for all Retail Sales Assistants and Key Holders.
This role is temporary for 6 months covering 32 hours per week.
Key Accountabilities & Responsibilities (include but are not limited to):
- Supervise the shop floor and till areas
- Assume duty management responsibility including Store opening and closure in the absence of a Store Manager/Assistant Manager
- Process refunds and exchanges in line with the company policy
- Promote and maintain customer service standards
- Team management-including recruitment and discipline
- In conjunction with the Store Manager/Assistant Store Manager plan effective rotas to ensure adequate staffing levels during all trading hours and staffing costs are in line with budget
- Report to the Store Manager or Assistant Store Manager any stock, customer service or staffing issues which are affecting the business
Desired Knowledge Skills & Experience
- Retail Team Management experience skills gained at a similar level
- Self-driven and results orientated
- Numerate and analytical
- Sound working knowledge of Microsoft Office suite
- Energy enthusiasm and passion
- Excellent verbal and written communication skills
- Highly organised and motivated
- Passionate about retail and the mission of Cass Art
RETAIL SALES ASSISTANT Manchester- Part time / Permanent
Our Retail Sales Assistants contribute to the success and smooth running of our stores through providing assistance and excellent customer service to the customers of Cass Art Shops. Effectively working as an ambassador of the Cass Art brand and that of our business partners whose supplies are sold in our stores, to achieve and exceed sales targets set.
This role covers 12 hours per week.
Key Accountabilities & Responsibilities (include but are not limited to):
- Assist Cass Art customers with any queries relating to goods and purchases.
- Promote and highlight Cass Art commercial campaigns.
- Work to achieve and exceed sales targets set.
- Operate the till and accurately handle cash/credit/debit and other method of payment transactions.
- Develop a good knowledge and understanding of products sold by Cass Art.
- Contribute to general store safety through ensuring that all health & safety procedures are effectively carried out and reporting any concerns to the Store Manager/Manager on duty.
- Abide with legislative instructions with regards to sale (such as age restricted sales)
- Assist in the receipt of deliveries; unpacking and re-shelving or storing stock, ensuring all stock is safely stored and easily accessible in line with health and safety and merchandising guidelines.
- Follow the guidelines presented by the Merchandising team, Visual Merchandising and marketing team re: how products should be presented in store.
Desired Knowledge Skills & Experience
- Experience working in retail in a customer service capacity
- Flexible approach to working hours
- Experience using POS machinery-till points
- Good organisation skills
- Proactive with a positive can-do attitude
- Committed, enthusiastic and energetic
- Passionate about retail and the mission of Cass Art.
- Affinity with the Cass Art brands and products
INTERVIEW PROCESS
We want you to have enough information needed to feel like you are applying for the right jobs with us, so here is a guide of some of the ways we assess candidates that apply for our vacancies.
Not all the stages listed apply to every job, but each assessment and interview ensures that you will be in contact with our Talent Acquisition team and Store or Department Manager to make sure that you get to find out all about what it is like working at Cass Art.
CV/Application assessment
Submit your CV/Application and our Talent Acquisition Team will review your application. You will then be contacted if your CV/Application meets the criteria specified on the vacancy you applied for.
Phone/Virtual interview
This is typically the first stage in our interview process which is conducted by our Talent Acquisition Team. Here we will discuss your work experience to date, and assess key skills required for the position.
First stage face to face interview
We like to meet people face to face when it is safe to do so. This enables us to get to know you and you to get to know us better too. This interview stage is conducted by a member of the management team relevant to the position you have applied for. The questions are usually competency based, and you will also be asked questions related to your experience and interests. We are friendly team, and you will always be welcomed by those who are interviewing you.
Project work
We sometimes ask candidates to complete a small project as part of their interview process. Don’t worry, you will always be notified and given ample time to complete the task set. We’ll let you know the brief and what you may require to complete the project very early on. Your project will then be assessed, and feedback given.
Final Stage Interview
We may invite you to another interview, usually face to face if feasible. This final interview will be conducted by the relevant Department Manager or will take the form of a panel interview. It will be focussed either on a project, (if submitted), or additional questions related to the role.
Candidates will then be contacted by the Talent Acquisition team or Department/Store Manager with the outcome of the interview process.
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