Privacy and Cookies Policy
PRIVACY & COOKIES POLICY
HOW WE OBTAIN YOUR PERSONAL INFORMATION
You may provide us with your personal information voluntarily. However, we may also receive information about you from third parties such as marketing agencies, market research companies, our suppliers, contractors and consultants, group companies, business partners, and third-party websites, which we refer to as "third party sources" or "suppliers" throughout this policy. We may also collect personal information from you using a variety of technologies that automatically and passively collect information when you use our websites (usage data).
You may give us personal information by completing forms on our websites, registering for an account, enquiring about or ordering products from us, entering a competition, signing up to receive emails, registering for one of our loyalty schemes (Student/Cobalt, Viridian) completing customer satisfaction surveys or otherwise providing feedback, or by contacting us by phone, email or other means. This includes, for example, where you provide your personal information to us in order to receive information or services from us.
WHAT INFORMATION DO WE COLLECT ABOUT YOU
We collect information about you to process your order, manage your account or loyalty scheme, and if you agree, to e-mail you about products and services we think may be of interest to you. We work with carefully selected third parties who are responsible for delivering certain functions on our behalf. These include companies that run our website, process payments, deliver e-mails, deliver orders and manage our loyalty scheme. When we share personal data with these providers we require them to keep it safe and not keep it for any longer than they need to in order to perform their responsibilities. We will never share your personal information with anyone for marketing purposes.
HOW WILL WE USE THE PERSONAL INFORMATION ABOUT YOU
We collect information about you to process your order, manage your account or loyalty scheme, and if you agree, to contact you about products and services we think may be of interest to you.
We work with carefully selected third parties who are responsible for delivering certain functions on our behalf. These include companies that run our website, process payments, deliver e-mails, deliver orders and manage our loyalty and referral schemes. When we share personal data with these providers we require them to keep it safe and not keep it for any longer than they need to in order to perform their responsibilities.
We will never share your personal information with anyone for marketing purposes.
HOW KLARNA WORKS
To offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
General information on Klarna you can find on their website at: www.klarna.com/uk/about-us/.
We may collect and use your personal information for undertaking marketing by email, telephone, and/or post.
We may send you certain marketing communications (including electronic marketing communications to existing customers) if it is in our legitimate interests to do so for marketing purposes.
When you register for one of our loyalty schemes (Cobalt Blue and Viridian Cards) we will collect and process your data, including email address, in order to fulfil the benefits of the scheme. This will include sending updates on your account to you via email and telling you about relevant exclusive offers and events.
You have the right at any time to stop us from contacting you for marketing purposes by clicking the unsubscribe link at the bottom of any newsletter. Or you can contact our Customer Service team at firstname.lastname@example.org and we’ll update your preferences. This will not stop any service communications, such as order confirmation emails.
In the interests of monitoring and improving our service, online customers will receive an email from Ekomi asking you to review your experience shopping with us. Should you wish to not receive emails from Ekomi, contact us by email.
ACCESS TO YOUR INFORMATION AND CORRECTION
You have the right to request a copy of the information that we hold about you. If you would like a copy of your personal information please complete this form. We may make a small charge for this service.
FURTHER QUESTIONS AND HOW TO CONTACT US
If you have any queries or complaints about our collection, use or storage of your personal information, or if you wish to exercise any of your rights in relation to your personal information, please contact us. We will investigate and attempt to resolve any such complaint or dispute regarding the use or disclosure of your personal information.
Alternatively, you can write to us at Customer Care, Cass Art, 93 Bayham Street, Camden, London NW1 0AG
WHAT ARE COOKIES
A cookie is a very small piece of information that a website stores to save and collect basic information. Many cookies are essential to the operation of our website, for example, to allow you to make a purchase or create an account with us. Cookies on our site are also used to customise certain areas of content just for you, and to make your browsing experience more efficient and faster.
You can find more general information about cookies at: www.allaboutcookies.org.
What are cookies? Cookies are small files that we place on your computer's browser, which assign it a unique identification. Whenever you visit this website we can then access these and understand your preferences.
We want you to understand the different types of cookies that are used on our websites. We use a variety of types of cookies and other tracking technologies for the following purposes.
Strictly Necessary Cookies: these are cookies strictly necessary for the performance of our websites, for example, cookies that authenticate users and allow us to offer certain features like account registration.
Performance Cookies: these cookies collect information about the pages or screens you visit, and other performance metrics. This helps us to improve the way our websites work, for example, by ensuring that users are finding what they are looking for easily.
Functionality Cookies: these cookies remember your choices to improve your experience, for example, remembering your username, your language, and the region you are in. The aim of these cookies is to provide you with a more personal experience so that you don't have to reset your preferences each time you visit our websites.
Targeting and Advertising Cookies: these cookies are often placed by re-targeting and advertising partners, to track your browsing habits so that you can later be shown targeted ads on other websites and apps. We use this information to make our websites and the advertising displayed on them more relevant to your interests. We may also share this information with third parties for this purpose.
You can find more information about the individual cookies we use on our websites and the purposes for which we use them below:
Google Analytics: these cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
HOW TO DISABLE COOKIES AND DELETE PIXELS
To fully disable cookies on our website, you will need to change the settings in your website browser. Pixels are not stored when you delete the email; the easiest way not to receive these is to change your email preference to plain text.