COVID-19 Store Information

Last updated: 12th April

All our stores across England are now open! Our Edinburgh and Glasgow stores will re-open on Monday 26th April. Please refer to individual store pages for opening times and location details.

In stores, we continue to operate using measures to ensure the safety of our colleagues and customers. These measures are explained below.

There’s a few Changes to the way you shop with us 

Here are a range of measures we are introducing in our stores, to keep everyone as safe and comfortable as possible.


Keeping our distance

We ask you to please respect social distancing guidelines and wear a face covering whilst in stores.


Follow the signs to guide you through the store safely

We have put in place signage in store to guide you through the store safely.


We need to limit the number of customers in store at one time

Our team will be monitoring the door to ensure we limit the number of customers in store at any one time to allow everyone to keep 2 metres apart when shopping. We appreciate your patience if you do need to wait before entering.


Help yourself to sanitiser on your way in

Sanitising areas will be set up in store for you to use during your visit.

Our teams will be ensuring that hygiene standards are adhered to, therefore they could be in masks and gloves, to help keep us all safe.


Card Payment Preferred

Whilst we are accepting cash in our stores, we ask customers to use a card where possible. For purchases over the contactless threshold which require a pin, our card machines will be cleaned after use. We will have Perspex safety screens at our till points and may ask you to stand a little farther away than normal.  

Our teams will be following social distancing guidelines at all times, which might mean it takes them a little longer than usual to serve you. Please bear with them, they are doing everything they can to help you under truly exceptional circumstances. 


Events and Workshops

Events and Workshops will remain postponed until further notice, but we look forward to reintroducing these as soon as possible. We’ll notify you when they’re up and running via our Workshops page. Many of our guest artists and workshop providers have continued to work with us online, either through videos and live sessions on our social media platforms or step by step guides and interviews on our blog.


Click & Collect

Click & Collect is currently available in all stores except for our Edinburgh and Glasgow stores which remain closed until 26th April.

Available on orders over £30 for free and delivery will take 2 working days.

We will email you to let you know when you can collect from store.

Please remember to bring your order confirmation and a form of photo identification such as a passport or driver’s licence.


Tell us how we’re doing!

We want everyone who visits our stores to feel as safe and comfortable as possible. If you have any suggestions or feedback following a visit to one of our stores please let us know by emailing us at . We are all learning a new way of working so we would love to hear how we’re doing. 

If you can't make it to one of our stores our online store remains open and our warehouse continues to operate with strict safety measures in place to ensure all staff can stay safe and orders can be delivered to you without contact.

To view our Covid Secure statement, please click here