Let's fill this town with artists

12 Vacancies:

• Supervisor (Manchester)

  Manchester Permanent / Part Time Details

  As a Supervisor in our Manchester Store you will be working as part of the wider store management team assisting in operational excellence and sales growth. This role is also responsible for the day to day running of the shop floor (sometimes unsupervised), together with supporting the Store Manager and Assistant Manager in direct line management responsibility for all Retail Sales Assistants and Key Holders.

  This role covers 32 hours per week over 5 days.

   Key Accountabilities & Responsibilities (include but are not limited to):

  • Supervise the shop floor and till areas
  • Assume duty management responsibility including Store opening and closure in the absence of a Store Manager/Assistant Manager
  • Process refunds and exchanges in line with the company policy
  • Promote and maintain customer service standards
  • Team management-including recruitment and discipline
  • In conjunction with the Store Manager/Assistant Store Manager plan effective rotas to ensure adequate staffing levels during all trading hours and staffing costs are in line with budget
  • Report to the Store Manager or Assistant Store Manager any stock, customer service or staffing issues which are affecting the business

  Desired Knowledge Skills & Experience

  • Retail Team Management experience skills gained at a similar level
  • Great product knowledge, especially of oil paints and mediums
  • Self-driven and results orientated
  • Numerate and analytical
  • Sound working knowledge of Microsoft Office suite
  • Energy enthusiasm and passion
  • Excellent verbal and written communication skills
  • Customer service experience
  • Reliable, trustworthy and conscientious
  • Highly organised and motivated
  • Passionate about retail and the mission of Cass Art

  Click here to apply today

• Store Manager (Hampstead)

  Hampstead, London Permanent / Full Time Details

  As Manager of our Hampstead store you will be working as an integral part of the company retail management function. You will lead and inspire your team to achieve and exceed sales and profit targets as well as assist in growing the business through compliance and operational excellence as well as utilising your business acumen and commercial flair.

  Key Accountabilities & Responsibilities (include but are not limited to):

  • Develop an effective Cass Art sales and customer service culture, leading the team to ensure sales targets are reached and maximum customer satisfaction.
  • Clearly and concisely communicate the business, and store objectives to the team to ensure they remain well informed of business and company activity and of their required contribution to those goals and targets.
  • Develop a positive and empowering working environment resulting in team retention and a reduction in employee turnover.
  • Conduct regular performance reviews, in line with company policy, to set objectives, KPI’s and provide coaching and support to deliver results from your team.
  • Coordinate the retail inductions/training of all new team members.
  • Utilise all company initiatives and incentives to drive sales performance and Store standards.
  • Effectively manage the P&L controllable cost within allocated budget in order to affect a profitable performance for the store.
  • Oversee and coordinate the daily cash reconciliation and banking procedures for the store.
  • Understand the local market conditions through competitor visits, with the purpose of making appropriate and innovative recommendations to drive the business forward.

  Desired Knowledge Skills & Experience

  • Retail Team management experience- leading, development, sales and motivation.
  • Proven track record of exceeding sales and profit targets through inspirational leadership, coaching, business development and customer service.
  • P&L management experience.
  • Self- driven and results orientated.
  • Numerate and analytical.
  • Sound working knowledge of Microsoft Office Suite.
  • Energy, enthusiasm and passion.
  • Excellent verbal, written and interpersonal communication skills.
  • Commercially savvy with strong business acumen and market awareness.

  Click here to apply today

• Assistant Manager (Charing Cross)

  Charing Cross, London Permanent / Full Time Details

  We are looking for an Assistant Manager to join our Charing Cross Store. As Assistant Manager you will be working as an integral part of the company’s retail management function. Working with the Store Manager you will be responsible for the day to day running of the shop floor, together with direct line management responsibility for all Retail Sales Assistants, Key Holder and Stock Assistant. You will also assist the Store Manager with the monitoring of store sales, contributing to ideas and strategies to strive exceed sales targets set.

    Key Accountabilities & Responsibilities (include but are not limited to):

  • Developing an effective Cass Art sales and customer service culture, leading the team to ensure sales targets are reached and maximum customer satisfaction
  • Team management including recruitment, rotas, grievance issues and discipline
  • Overseeing and coordinating the daily cash reconciliation and banking procedures for the store
  • Maintaining merchandising and housekeeping standards
  • Maintaining effective communication with Head Office as necessary
  • Assist in the inductions and training of all store staff

  Desired Knowledge Skills & Experience

  • Retail management experience is essential
  • Excellent customer service skills
  • Commercial awareness
  • Sound working knowledge of Microsoft Office Suite
  • Numerate and analytical
  • Excellent verbal and written communication skills
  • Self-driven, sales orientated
  • Reliable, flexible and tolerant
  • Highly organised and motivated

  Click here to apply today

• Flagship Store Manager

  Islington, London Permanent / Full Time Details

  : As the Store Manager of our Islington Flagship Store you will be working as an integral part of the company retail business management function, optimising the commercial performance of our Flagship store by identifying business opportunities to drive sales and promote products. Central to this will be you leading, inspiring and developing your team to achieve and exceed sales and profit targets set, as well as assist in growing the business through compliance, operational excellence, marketing development, business acumen and commercial flair.

   Key Accountabilities & Responsibilities (include but are not limited to):

  • Develop a positive and empowering working environment resulting in team retention and a reduction in employee turnover.
  • Work extensively in partnership with the Marketing dept. and Head of Retail Operations & Sales on local marketing strategies and building strong customer retention
  • Develop an effective Cass Art sales and customer service culture, leading the team to ensure sales targets are reached and maximum customer satisfaction.
  • Effectively manage the payroll for your store.
  • Oversee and coordinate the daily cash reconciliation and banking procedures for the store.
  • Analyse trade information and make commercial decisions to increase revenue
  • Maintain an exceptional service experience in store
  • Proactively monitor store sales, developing strategies to strive to meet and exceed sales targets set.
  • Monitor retail performance and local sales trends, report on performance in the business area,
  • Maintain merchandising and housekeeping standards within the store including creativity with store visual merchandising in accordance to brand/VM guidelines.
  • Maintain Store Health and Safety standards-compliance with applicable H&S and age restricted sales legislation.
  • Provide weekly/monthly reports as required on store performance and activity.
  • Coordinate the retail inductions/training of all RTSA’s, KH’s and SPVSR’s, Stock team members, Specialists and ASM’s in store.
  • Team management-including recruitment, interviewing, rotas, training, employee relations and discipline.
  • Conduct regular performance reviews, in line with company policy, to set objectives, kpi’s and provide coaching and support to deliver results from your team.
  • Identify and proactively support the development of talented individuals to support area succession plans and talent

  Desired Knowledge Skills & Experience

  • A minimum of 3 years’ experience of managing a standalone retail store (or Department Store floor) in excess of £2 million turnover, or a cluster of stores 
  • Demonstrable ability to express a track record of commercial success throughout your career
  • Strong leadership skills and flair, with the proven ability to manage and motivate a first-class sales team and specialist ambassadors.
  • Excellent communicator, with a positive, open and progressive, energetic, motivating, personal style
  • Proven track record of exceeding sales and profit targets through inspirational leadership, coaching, business development and customer service.
  • Numerate and analytical, excellent financial business acumen
  • Budget management experience
  • Sound working knowledge of Microsoft Office Suite
  • Excellent verbal, written and interpersonal communication skills
  • Demonstrable training and development experience.
  • Reliable, flexible, tolerant, highly organised and motivated
  • Commercially savvy with strong business acumen and market awareness.
  • Energy, enthusiasm and passion
  • Affinity with the Cass Art brands and products.

  Click here to apply today

• Stock Supervisor (Kingston)

  Kingston, London Permanent / Part Time Details

  We currently have a Stock Supervisor position available in our Kingston store. This role contributes to the success and smooth running of Cass Art retail stores through working alongside the Store Manager, Merchandising Department, Operations and Buying Department to maintain and manage stock inventory and procurement in store. Working as an integral member of the wider Store retail team, enhancing stock to shop floor stock availability, general stockroom management and deliveries.

  This role covers 30 hours per week.

  Key Accountabilities & Responsibilities (include but are not limited to): 

  • Maintain and manage stock levels, planning and ordering of products and consumables.
  • Ensure that stock received is processed and available to the sales floor within agreed timescales.
  • Assist in the receipt of deliveries; unpacking and re-shelving or storing stock, ensuring all stock is safely stored and easily accessible in line with health and safety and merchandising guidelines.
  • Ensure product prices are properly priced/ labelled in line with trading standards.
  • Abide with legislative instructions with regards to sale (such as age restricted sales).
  • Keep up to date with Stock Availability, promotions, product changes and order processing development as directed by the Merchandising team.
  • Assist and conduct all product stock takes with the assistance/guidance of the Stock Operations & IT Controller.
  • Co-ordinate and produce lists of all damaged stock, and write offs on a weekly basis.
  • Proactively work with the Store Manager, Merchandising team, and operations team to identify system improvements and processes affecting the department.
  • Partake in the Merchandising/Stock room conference calls, providing insight, feedback and analysis when required.
  • Effectively communicate, where required, with the Merchandising team, Buying team and third party couriers to minimise any delivery problems.

  Desired Knowledge Skills & Experience

  • Experience working in a retail environment.
  • Experience using retail stock control systems.
  • Flexible approach to working hours.
  • Experience using POS machinery-till points (desirable).
  • Excellent verbal and written communication skills.
  • Sound working knowledge of Microsoft Office suite.
  • Good organisation skills.
  • Excellent attention to detail.
  • Numerate and analytical.
  • Team player.
  • Self-driven and proactive.
  • Passion for art and creativity.
  • Commercial focus.
  • Energy, enthusiasm and passion.

  Click here to apply today

• Retail Sales Assistant (Manchester)

  Manchester Permanent / Part-Time Details

  Our Retail Sales Assistants contribute to the success and smooth running of our stores through providing assistance and excellent customer service to the customers of Cass Art Shops. Effectively working as an ambassador of the Cass Art brand and that of our business partners whose supplies are sold in our stores, to achieve and exceed sales targets set. We are looking for candidates who can be flexible to cover store opening hours including late night opening and early morning shifts as needed.

  This role covers 16 hours per week.

  Key Accountabilities & Responsibilities (include but are not limited to): 

  • Participate in the day to day running of Cass Art stores, working as part of a team with all other members of Cass Art.
  • Assist Cass Art customers with any queries relating to goods and purchases.
  • Promote and highlight Cass Art commercial campaigns.
  • Work to achieve and exceed sales targets set.
  • Operate the till and accurately handle cash/credit/debit and other method of payment transactions.
  • Develop a good knowledge and understanding of products sold by Cass Art.
  • Contribute to general store safety through ensuring that all health & safety procedures are effectively carried out and reporting any concerns to the Store Manager/Manager on duty.
  • Be vigilant at all times to ensure theft prevention and security is maintained and stock loss is minimised
  • Abide with legislative instructions with regards to sale (such as age restricted sales)
  • Assist in the receipt of deliveries; unpacking and re-shelving or storing stock, ensuring all stock is safely stored and easily accessible in line with health and safety and merchandising guidelines.
  • Follow the guidelines presented by the Merchandising team, Visual Merchandising and marketing team re: how products should be presented in store.

  Desired Knowledge Skills & Experience

  • Experience working in retail in a customer service capacity (essential)
  • Flexible approach to working hours
  • Experience using POS machinery-till points (desirable)
  • Good organisation skills
  • Team player
  • Proactive with a positive can-do attitude
  • Committed, enthusiastic and energetic
  • Excellent verbal and written communication and numeracy skills
  • Sound working knowledge of Microsoft Office suite
  • Passionate about retail and the mission of Cass Art.
  • Affinity with the Cass Art brands and products

   

  Click here to apply today

• Supervisor (Glasgow)

  Glasgow Permanent / Full Time Details

  As a Supervisor in our Glasgow Store you will be working as part of the wider store management team assisting in operational excellence and sales growth. This role is also responsible for the day to day running of the shop floor (sometimes unsupervised), together with supporting the Store Manager and Assistant Manager in direct line management responsibility for all Retail Sales Assistants and Key Holders.

   Key Accountabilities & Responsibilities (include but are not limited to):

  • Supervise the shop floor and till areas
  • Assume duty management responsibility including Store opening and closure in the absence of a Store Manager/Assistant Manager
  • Process refunds and exchanges in line with the company policy
  • Promote and maintain customer service standards
  • Team management-including recruitment and discipline
  • In conjunction with the Store Manager/Assistant Store Manager plan effective rotas to ensure adequate staffing levels during all trading hours and staffing costs are in line with budget
  • Report to the Store Manager or Assistant Store Manager any stock, customer service or staffing issues which are affecting the business

  Desired Knowledge Skills & Experience

  • Retail Team Management experience skills gained at a similar level
  • Self-driven and results orientated
  • Numerate and analytical
  • Sound working knowledge of Microsoft Office suite
  • Energy enthusiasm and passion
  • Excellent verbal and written communication skills
  • Customer service experience
  • Reliable, trustworthy and conscientious
  • Highly organised and motivated
  • Passionate about retail and the mission of Cass Art

  Click here to apply today

• Retail Sales Assistant (Hampstead)

  Hampstead, London Permanent / Part-Time Details

  Our Retail Sales Assistants contribute to the success and smooth running of our stores through providing assistance and excellent customer service to the customers of Cass Art Shops. Effectively working as an ambassador of the Cass Art brand and that of our business partners whose supplies are sold in our stores, to achieve and exceed sales targets set. We are looking for candidates who can be flexible to cover store opening hours including late night opening and early morning shifts as needed.

  This role covers 12 hours per week.

  Key Accountabilities & Responsibilities (include but are not limited to): 

  • Participate in the day to day running of Cass Art stores, working as part of a team with all other members of Cass Art.
  • Assist Cass Art customers with any queries relating to goods and purchases.
  • Promote and highlight Cass Art commercial campaigns.
  • Work to achieve and exceed sales targets set.
  • Operate the till and accurately handle cash/credit/debit and other method of payment transactions.
  • Develop a good knowledge and understanding of products sold by Cass Art.
  • Contribute to general store safety through ensuring that all health & safety procedures are effectively carried out and reporting any concerns to the Store Manager/Manager on duty.
  • Be vigilant at all times to ensure theft prevention and security is maintained and stock loss is minimised
  • Abide with legislative instructions with regards to sale (such as age restricted sales)
  • Assist in the receipt of deliveries; unpacking and re-shelving or storing stock, ensuring all stock is safely stored and easily accessible in line with health and safety and merchandising guidelines.
  • Follow the guidelines presented by the Merchandising team, Visual Merchandising and marketing team re: how products should be presented in store.

  Desired Knowledge Skills & Experience

  • Experience working in retail in a customer service capacity (essential)
  • Flexible approach to working hours
  • Experience using POS machinery-till points (desirable)
  • Good organisation skills
  • Team player
  • Proactive with a positive can-do attitude
  • Committed, enthusiastic and energetic
  • Excellent verbal and written communication and numeracy skills
  • Sound working knowledge of Microsoft Office suite
  • Passionate about retail and the mission of Cass Art.
  • Affinity with the Cass Art brands and products

   

  Click here to apply today

• Fine Art Paper Specialist

  Islington, London Permanent / Part Time Details

  As the Category Manager for the surface category (paper, pads & canvases), your role will be to grow the surface category of our business by offering expert advice to our customers and our staff in our Islington Flagship store. You will work with key departments such as buying, merchandising and marketing, to help launch new surface products, and to input into future product development. You will also suggest ways of improving our existing ranges, as well as supporting with the training and sales development of these categories in store.

  This role covers 30 hours per week.

   Key Accountabilities & Responsibilities (include but are not limited to):

  • Be accountable and manage the surface floor in our Islington store.
  • Assist Cass Art customers with any queries relating to goods in these categories and their purchase.
  • Make recommendations to the buying team re: key products which you believe artists desire in our stores or of any problems arising, consisting of weekly feedback
  • Work with the stock team to ensure regular inventory checks are completed
  • Liaise with the Ecommerce dept. and customer services to ensure that all queries re: Surface categories can be answered; using your specialist knowledge to support in this area.
  • Utilise commercial reports to understand category performance and make recommendations for improvements.
  • Work with VM to ensure that the products in these categories are represented visually in store in the best way.
  • Conduct demonstrations and workshops relating to paper and or surface.
  • Work together with the Retail Trainer to ensure that training in this category is well covered.
  • Train the sales team on surface products in store and relatable product to be sold together.
  • Support VIP customers with their store experience.
  • Attend key surface product meetings.
  • Attend ad hoc offsite training to continue developing knowledge and skill

  Desired Knowledge, Skills and Experience

  • Passion for Papers and Surfaces
  • Technical knowledge of paper and canvas
  • Awareness of other brands in the market place and their points of difference
  • Willingness to learn and expand knowledge
  • Ability to develop and build relationships across our stores, head office, suppliers, and artists community
  • Understand price hierarchy
  • Drive sales through knowledge and service
  • Excellent Communication skills
  • Share knowledge and experience with team
  • Energy and enthusiasm

  Click here to apply today

• Marketing Executive - Campaigns & Content

  - Permanent / Full Time Details

  Based in our Camden Head Office, the role of the Marketing Executive – Campaigns & Content is key to the development and delivery of our customer-centric multi-channel marketing objectives and Cass Art’s wider business strategy. Working in our small fast paced Marketing team, you will be required to confidently implement multiple campaigns to support our brand mission, commercial targets, and ultimately grow our customer base and sales.

   Key Accountabilities & Responsibilities, (Include but are not limited to): 

  • With support and direction from the Marketing Manager - Campaigns & Content and wider Marketing Team, develop and maintain Cass Art’s customer communications plan
  • Build relationships with internal teams and external partners/suppliers to generate engaging, relevant and accurate content
  • Manage the execution of the email communications plan, working closely across departments to deliver a seamless multi-channel experience for customers.
  • Together with the Marketing Manager - Campaigns & Content, analyse and feedback on the performance of communications to drive continual improvement in line with KPI’s and company sales objectives.
  • Writing email copy and subject lines, ensuring our tone of voice is consistent across all content and channels
  • Work with the wider Marketing Team to ensure Cass Art is a customer-centric business

  Desired Knowledge Skills & Experience:

  • Alignment with our Core Values: Passion, Honesty, Responsibility and Equality
  • Minimum 2 years campaigns and/or CRM marketing experience in a B2C environment, ideally with experience working for a multichannel retailer 
  • Working knowledge of an Email Service Provider and/or Customer Relationship Management system
  • An excellent and speedy copywriter who can quickly grasp brand, audience and channel requirements
  • An ideas generator with a proven talent for producing engaging content
  • Customer focused, able to think from the customer point of view and to use this skill to drive response
  • Commercially driven and astute, able to retain a commercial focus at all times
  • Exceptional organisational skills, able to manage multiple projects at once and prioritise effectively to ensure deadlines are met
  • Social media literate
  • Strong interpersonal & communication skills, able to build strong internal & external relationships to get the best out of others
  • A team player with a collaborative ethos

   

  Click here to apply today

• Marketing Manager - Campaigns and Content

  - Permanent / Full Time Details

  The Marketing Manager (Campaigns & Content) role, reports to the Head of Marketing, is responsible for leading campaign planning and briefing process, ensuring a consistent on-brand customer journey is delivered across all channels, in line with commercial campaign objectives, with a particular focus on CRM and email communications. This role works closely with the Head of Marketing, using data and insight to develop a communications strategy for customer acquisition and retention through outstanding levels of customer engagement and effective database segmentation.

  A broad range of skills is required including CRM and email marketing, a high level of creativity and customer focus, exceptional organisation and time management and excellent communication skills. Attention to detail and the ability to nurture and develop relationships with internal and external stakeholders is vital to success in this role.

   Key Accountabilities & Responsibilities: (Include but are not limited to);

      •   Lead campaign planning and briefing to ensure creative, engaging campaigns are delivered to the highest possible standard consistently across all communications channels. Working closely with Retail and Ecommerce Teams to ensure we are meeting trade driving and commercial objectives.

      •   With support from Head of Marketing and agency support team, oversee the day-to-day management, monitoring and analysis of the customer database and ensure the best use of segmentation and targeting in CRM communications.

      •   Together with the Head of Marketing and supported by Marketing Executive, create, execute  and continuously review CRM communications which drive lead conversion, customer retention and loyalty.

     •   Work closely with the wider Marketing and Design Teams to develop and curate engaging content to support trade calendar and business objectives along with working with our Buying and Merchandising team to ensure product information is accurate.

     •   Work with our partner brands to develop new & exclusive content.

     •   Take ownership of the Cass Art brand Tone of Voice and oversee copy writing for other

         channels.

        •   Cover a basic level of social media monitoring and community management on weekends as

         required.

   Desired Skills & Experience

     •   Proven experience owning the end-to-end management of multichannel marketing campaigns including planning and briefing content, copy and design assets, and coordinating communications through other teams, third party suppliers and partners

     •   Experience in delivering CRM communications including automated programmes and database segmentation

     •   Experience of using at least one ESP for at least 12 months and an excellent understanding of email marketing best practice

     •   Comfortable managing and analysing large volumes of customer data, intermediate understanding of Excel

     •   Passionate about product, brand and retail

     •   Confident and articulate communicator capable of inspiring others to work with you

     •   Team player with the ability to work in a fast-paced environment

  Click here to apply today

• Multi-Channel Customer Services and Care Executive

  - Permanent / Part Time Details

  As Customer Sales and Care Executive you will drive profitable sales and offer advice and support to our customers via phone, chat and email.  Key to success in this role is ensuring that the customer is at the heart of everything you do and that all customer interaction is positive to enhance customer satisfaction and loyalty.

  This role covers 25 hours per week, Monday to Friday.

   Key Accountabilities & Responsibilities (include but are not limited to):

  • Answer customer emails and phone calls, including advising on our current product range as well as making further sales suggestions
  • Ensure high levels of customer excellence throughout all work performed.
  • Understanding the customers’ requirements by asking questions to engage the customer and where relevant, making a sale.
  • Maintaining and developing relationships with existing customers via telephone calls and emails.
  • Log all customer queries and feedback in a timely and professional manner across our website, social sites and any other forums or portals as required.
  • Work closely with the warehouse and other 3^rd parties to resolve any dispatch issues.
  • Work with the ecommerce team to make suggestions to improve the website and customer experience, based on customer feedback.
  • Ensure all complaint/queries are reported and fed back to the Buying team in relation to the product and/or packaging monthly.
  • Work closely with marketing to streamline basket building for online customer
  • Assist in the development of a service strategy that supports our vision and commercial objectives.

  Desired Knowledge Skills & Experience

  • Customer service skills and a passion for providing the best customer service (ideally from a multi-channel retail environment)
  • Excellent sales skills coupled with an understanding of our brand, right tone of voice and of the art supply industry.
  • Strong administration skills, fluent in English with a professional telephone manner and confident in working with email communications.
  • Highly organised and able to manage multiple tasks within the deadlines set.
  • Incredible attention to detail, with good organisation skills.
  • Proactive, motivated, self-starter able to work autonomously and also in a team environment
  • Enthusiastic about creativity with an affiliation for Cass Art and our products

  Click here to apply today

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