Let's fill this town with artists

9 Vacancies:

• Assistant Manager (Charing Cross)

  Charing Cross, London Permanent / Full Time Details

  As an Assistant Store Manager you will be working as an integral part of the company retail management function. Responsible for the day to day running of the shop floor, (sometimes unsupervised), our Assistant Managers work  with the team in an enthusiastic and energetic manner to ensure the achievement of sales targets in addition to a safe, secure, efficient and effective operation of all aspects of the Cass Art store.

   Desired knowledge, skills and experience

  •  Retail Management experience in leading, developing and motivating a team.
  • Self- driven and results orientated.
  • Numerate and analytical.
  • Sound working knowledge of Microsoft Office Suite.
  • Energy, enthusiasm and passion.
  • Excellent verbal, written and interpersonal communication skills.
  • Reliable, flexible, tolerant, highly organised and motivated.
  • Passion for art and creativity.

  Click here to apply today

• Ecommerce Trading Executive

  - Permanent / Full Time Details

  Reporting into the Ecommerce Manager, the primary focus of this role will be supporting the Ecommerce team to trade the UK Cass Art site effectively. Key to this will be merchandising the website to ensure that sales and conversion opportunities are maximised in order to deliver sales and margin targets against budget.

  Key Accountabilities & Responsibilities (include but are not limited to):

  •  Ensure all products and categories are correctly and effectively merchandised on the website to optimise the customer experience and sales. 
  • Daily review of the website to check and optimise merchandising along with conducting regular reviews of all parts of the website.
  • Manage the creation of new listings, ensuring products are set up and merchandised correctly and effectively
  • Timely execution of weekly web content campaign updates, to maximize customer engagement and revenue opportunities.
  • Execute price changes as requested and monitor any issues to ensure competitive pricing as well as protecting the margin.
  • Optimise on-site search as well as the cross and up-sell capabilities of products on the site to drive average order value.
  • Work with the Merchandising team to flag any issues to help manage sufficient stock levels
  • Help manage the creation of high quality product content for the benefit of our customers and as primary driver for long-term SEO benefits.
  • Prepare weekly reporting and insight to help the business understand performance, identifying issues and trading trends and providing action steps
  • Undertake market analysis and competitor analysis and monitor competitor activity
  • Work with our head office departments and our stores to optimise the experience for customers across all channels
  • Support the Ecommerce manager on a wide range of operational tasks - including ad-hoc change request, discount mechanics, bulk orders and corrections.

   Desired Knowledge Skills & Experience

  • 1 – 2 years Ecommerce Trading experience ideally working for a branded product online retailer.
  • Proven experience of working with a large volume of data
  • Numerate, with a high level of commercial acumen
  • Experience using of web analytical tools (e.g. Google Analytics)
  • High proficiency in standard MS Office programs, particularly Excel
  • Ability to manage upwards and work with all levels of a retail business
  • Ambitious and eager to learn
  • A creative interest and a passion for the Cass Art brand.

  • Reliable, flexible and highly organised
  • Excellent attention to detail
  • A team player with a hands-on attitude.
  • A Positive 'can-do' attitude.

   

   

   

  Click here to apply today

• Retail Training Co-ordinator

  - Permanent / Full Time Details

   Working as an integral part of the training and retail operations team you will be training staff members from across the business about Cass Art’s product offering across all categories. You will also train staff on our brand history, core values, manifesto, and company heritage. As the retail training team is split into two with one training coordinator based in London and the other based in Glasgow, your focus will be on training our London based store and head office teams as well as our stores based closer to the south of the UK.  

  Key Accountabilities & Responsibilities (include but are not limited to):

  • Deliver key product and sales training sessions to meet business needs.
  • Run effective training workshops which cater to all learner types. Adapt the training for different considerations such as timing, learner’s ability, group size, cancellations and lateness etc.
  • Manage and develop the Cass Art e-learning platform.
  • Provide weekly reports of training sessions, weekly activity, and induction training feedback- continually updating store training records.
  • Deliver fun, informative and engaging brand induction sessions so new starters to the business fully understand the company history, manifesto and core values.
  • Continue to develop effective written and digital training materials and tools plan.
  • Update and manage the training schedules for London stores making intake sessions a priority, along with working with the Store Management team and in-store training ambassadors to plan in ad-hoc sessions.
  • Work closely with the Head of HR and Area Manager; to identify training needs and develop training plans for Store Managers and their teams.
  • Prepare product training plans for new stores and co-ordinate the delivery of training required.
  • Develop, maintain and monitor individual staff training archives which detail training modules which have been attended and training needs.
  • Identify the alignment between customer service, product knowledge, and the achievement of sales targets. Ensure this is communicated to the sales team during training sessions.
  • Develop an effective Cass Art sales and customer service culture, leading the team to ensure sales targets are reached and maximum customer satisfaction delivered.

  Desired Knowledge Skills & Experience

  • Specialist knowledge of the Art industry and Cass Art’s product categories
  • Intermediate/advanced working knowledge of Microsoft office suite; especially Word, PowerPoint, Excel, Photoshop
  • Excellent verbal and written communication skills to be able to deliver written and oral training programmes
  • Team management experience- leading, development, sales and motivation
  • Ability to travel to multiple Cass Art sites.
  • Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries
  • Self- driven and results orientated
  • Punctual and professional
  • Energy, enthusiasm and passion
  • Extensive customer service experience
  • Reliable, flexible and tolerant
  • Highly organised and motivated
  • Affinity with the Cass Art brands and products

  Click here to apply today

• PA

  - Permanent / Part Time Details

  In this role you will be working as an integral part of the in-house administrative support function; providing dedicated professional PA support to the CEO covering organisational, administrative and managerial assistance duties in an effective manner, including all aspects of diary management, schedules, meetings and travel whilst also taking the lead on some company projects and events as directed. Key to your success in this role will be your excellent organisation skills, personable manner, and your ability to multi-task to ensure that the CEO’s diary is well managed.

  This role covers 30 hours per week, Monday to Friday with an 8am start

  MAIN RESPONSIBILITIES/DUTIES INCLUDE (BUT ARE NOT LIMITED TO), THE FOLLOWING

  • Providing dedicated professional PA support to Mark Cass covering organisational, administrative and managerial assistance duties in an effective manner.
  • Responsible for general PA duties such as; monitoring emails, opening post, file management, typing correspondence, dictation, minute taking and any other administrative duties as they arise.
  • Diary management including meeting, accommodation and travel arrangements along with personal event planning.
  • Responsible for following up financial procedures, including processing of weekly/monthly expense claims.
  • Communication and liaison with Suppliers, key external and internal Business Partners and Stake holders as and when required.
  • Assist with and attend high profile company- wide events, lunches, dinners, conferences and networking events during office hours as well as occasional evenings.
  • Supporting the Executive and Non-Executive Directors with any board related tasks as advised.
  • Assist with marketing duties as advised along with coordination of key company events.

  THE CANDIDATE

  • Previous experience in a similar role.
  • Excellent organisation skills, personable manner, with the ability to multi-task and work to tight deadlines.
  • Fluency in written and spoke English (essential) along with great numerical skills.
  • Sound working knowledge of Microsoft Office Suite- Intermediate to advanced Excel, Word and PowerPoint
  • Flexibility to work varied hours and travel for events and meetings when required.
  • Ability to interact in a professional manner with confidence with all levels of Seniority. 
  • Ability to handle sensitive documentation-awareness and understanding of the confidential nature of the job.
  • Business and commercially focussed.
  • Accurate with high attention to detail.
  • Resourceful and able to provide solutions.
  • A Positive 'can-do' attitude- proactive, having the drive to succeed in a fast paced, demanding ever-changing environment.

  Click here to apply today

• Customer Service Manager

  - Permanent / Full Time Details

  The Customer Services Manager  will be responsible for ensuring a high level of customer service at all times and promoting a culture that ensures that the customer is at the heart of everything we do. Managing a team of 3 Customer Services Executives, the role is key to ensuring that all customers are satisfied and impressed with the high standards of the brand and the products we sell and produce.

  MAIN RESPONSIBILITIES/DUTIES INCLUDE (BUT ARE NOT LIMITED TO), THE FOLLOWING:

  • Work with the Ecommerce team to develop a service strategy that supports our vision and commercial objectives.
  • Leading by example through giving intelligent and thoughtful advice or service via phone, email, social media or online chat channel along with managing escalations.
  • Implement a step change, in which the department drives and recommends sales when relevant to drive revenue, in a for the customer meaningful way.
  • Map out, document and optimise Customer Service processes and interactions with other departments – implement ongoing reporting and continuous improvement plans
  • Monitor customer services offering of competitors and relevant retailers and stay up-to –date with innovation and trend aiming to optimize Cass Art’s service offering.
  • Work closely with the warehouse and other 3rd parties to resolve any dispatch/ delivery issues. 
  • Work with a variety of technical solutions and platforms such as Fresh Desk, Blubolt CMS, Google Sheets and address any technical issues with the relevant support desks and implement improvements.
  • Analyse customer service statistics, and other website data, to determine gaps in the level of customer service Cass Art is providing and where the service can be improved

  THE CANDIDATE:

  • Experience working as a Customer Service Manager or within store operations in a retail environment with responsibility for improving customer service to achieve positive results.
  • At least 5 years’ experience in Customer Service or Store Operations.
  • Outstanding Customer service skills and a passion for providing the best customer service possible.
  • Fluency in written and spoken English (essential) along with a great telephone manner and numerical skills.
  • Excellent understanding of CMS, ecommerce CMS and Excel.
  • Be flexible and resilient, able to adapt quickly to an ever-growing and constantly changing retail environment.
  • Ability to stay calm under pressure and be reactive and responsive in a timely manner.
  • Excellent organisational skills, personable manner, with the ability to multi-task and work to tight deadlines.
  • Ability to communicate to senior management concisely and professionally.
  • Passionate about retail and the mission of Cass Art

  Click here to apply today

• Ecommerce Marketplace Trading Assistant

  - Permanent / Full Time Details

  Reporting into the Head of Ecommerce, the primary focus of this role will be to trade the Cass Art Marketplace sites effectively in order to deliver sales and margin targets against budget. Key to success in this role will be the ability to drive profitable growth of the Cass Art Amazon store, by continuing to build a well-structured product / category and brand presence along with testing and launching on other marketplaces in the UK & International to drive the brand further.

  MAIN RESPONSIBILITIES/DUTIES INCLUDE (BUT ARE NOT LIMITED TO), THE FOLLOWING:

  • Ensure all new and existing products are correctly set up to optimise the customer experience and sales
  • Check and optimise both the UK and international marketplaces daily and conduct regular reviews
  • Build up own brand sales via samples and bundles.
  • Ensure continuous improvement of stock availability: by organising timely shipments through monitoring rates of sale yet limit storage fees as much as possible.
  • Prepare weekly reporting and insight to help the business understand performance, identify issues and trading trends and providing action steps
  • Review and explore alternative fulfilment options
  • Help manage the creation of high-quality content and optimise the Cass Brand representation.
  • Explore, test and launch on other marketplaces in the UK and International to drive the brand further
  • Undertake frequent competitor and market analysis, monitor competitor activity
  • Ad hoc projects across the Ecommerce channel and within the store channel

  THE CANDIDATE:

  • Previous Ecommerce marketplace trading experience with an online retailer.
  • Strong trading mentality and an entrepreneurial drive
  • Ability to work with a large volume of data with excellent attention to detail.
  • Numerate, with a high level of commercial acumen
  • High proficiency in standard MS Office programs, particularly Excel
  • Ability to manage upwards and work with all levels of the business
  • Ambitious and eager to learn
  • Reliable, flexible and highly organised
  • A team player with a hands-on attitude.
  • A Positive 'can-do' attitude.
  • A creative interest and a passion for the Cass Art brand.

  Click here to apply today

• Senior Marketing Manager/Head of Marketing

  - Permanent / Full Time Details

  The Senior Marketing Manager/Head of Marketing position is an exciting new role that will be responsible for developing and executing an integrated marketing strategy to acquire, retain and reactivate customers. We are looking for an all-rounder who thinks digital first but is experienced across the full marketing mix.Comfortable in an entrepreneurial environment, you will be an innovator who looks for what’s new, whilst driving continuous improvement across the business as usual operation to optimise return on investment.You will thrive upon working in a fast-paced retail environment and results focussed operator with the agility to react to trade and market conditions. Key to success in the role will be the ability to work collaboratively across the business, especially with the Head of CRM and Loyalty and other Heads of department.

  Key Accountabilities & Responsibilities: (Include but are not limited to)

  • Develop and manage the trade and customer communications plan, using all available marketing channels to acquire, retain and reactivate customers.
  • Work collaboratively across the business - Buying, Merchandising, Sales Channels - to develop campaigns and content that support targets and priorities.
  • Coordination and delivery of all marketing campaigns, including the creation of native content - written and visual.
  • Sourcing customer data and feedback to create insights which develop business strategy
  • Motivate, manage and develop a team of three covering acquisition and retention
  • Optimise return on investment from the marketing budget

  Skills and experience

  • At least 5 years’ marketing experience in a customer facing retail environment
  • Proven track record of developing commercially successfully marketing strategies and campaigns
  • Extensive digital marketing experience, especially email and social media
  • Effective leadership of teams
  • Budget management
  • Analytical and strategic thinker
  • Highly planned and organised
  • Customer focussed
  • Confident and articulate communicator capable of inspiring and influencing others
  • Mature, professional, focused and credible.
  • Self-driven, results orientated
  • Practical hands-on approach to working in a fast-paced retail environment
  • Commercially savvy with good market awareness
  • A passion for the Cass Art brand and creativity

  Click here to apply today

• Retail Sales Assistant & Keyholder (Winchester)

  Winchester Campus, Winchester Permanent / Part Time Details

  Our Retail Sales Assistant & Key Holder will contribute to the success and smooth running of the Cass Art Campus shop through providing assistance and excellent customer service to the customers who come to shop with us. You will work effectively as an ambassador of the Cass Art brand, and that of our business partners whose supplies are sold in our shop. In addition to your sales and customer service duties you will support the Floor Manager with some store and security processes and procedures such as the opening and locking up of the shop and any secured area of the store.

  We are looking for candidates who can cover 8 hours per week.

  Key Accountabilities & Responsibilities (Include but are not limited to):

  • Assist Cass Art customers with any queries relating to goods in store and their purchase.
  • Communicate politely with customers, providing the best customer service.
  • Respond to any general customer enquiries in store and on the phone.
  • Develop a good knowledge and understanding of products sold by Cass Art.
  • Cover for the sales floor as and when instructed by your line/duty Manager.
  • Report feedback re: store issues to the Floor Manager, Retail Operations Manager and or relevant head office depts.
  • Assist in the receipt of deliveries, ensuring all stock is safely stored and easily accessible in line with health & safety and merchandising guidelines.
  • Opening and closing of the Cass Art store and any secured area of the store when required
  • Carry out with care, cash handling procedures: i.e. petty cash, banking procedures, cash in transit, night safe, safe logs and cash storage when authorised by Senior Management.
  • Abide with legislative instructions with regards to sale, and Trading standards opening and closing restrictions
  • Work alongside the store team to achieve and exceed sales targets set.

  Desired Knowledge Skills & Experience

  • Experience working in retail in a customer service capacity (essential)
  • Previous Key holder (or equivalent) experience would be beneficial
  • Excellent verbal and written communication skills
  • IT proficiency- Use of MS packages, word, excel etc
  • Numeracy skills
  • Enthusiastic and energetic
  • Good organisation skills-able to work unsupervised when required
  • A positive 'can-do' attitude-committed and enthusiastic
  • Responsible and mature
  • Confident communicator
  • Ability to work well in a team.
  • Self-driven and proactive.
  • Affinity with the Cass Art brand
  • A passion for art and creativity

   

   

  Click here to apply today

• Retail Sales Assistant (London)

  - Permanent/Full and Part Time Details

  Our Retail Sales Assistants contribute to the success and smooth running of Cass Art retail stores through providing assistance and excellent customer service. You will be able to demonstrate excellent communication skills with the ability to quickly establish a rapport with customers as you work effectively as an ambassador of the Cass Art brand. A proactive and professional approach will be required in order to achieve and exceed sales targets set. The ability to work using your own initiative along with the other members of the team in order to maintain the standards of the department will also be essential.

  Full and part time roles available, please indicate your prefernce in your application.

  Desired Knowledge, Skills & Experience

   Experience working in a sales driven retail environment, confident and comfortable in driving sales and meeting personal and team targets.

  Pro-active customer service.  At Cass Art our desire is to ensure we welcome every customer and actively seek to discover who they are and understand what they are looking to achieve, it is therefore essential that you are experienced in approaching customers and asking the appropriate questions to discover customer’s needs.

  Passion for art and creativity.  Creativity in its simplistic form is about problem solving, therefore is not essential to have a vast knowledge for art and art materials however it is desirable to have a keen interest in creativity and a desire to learn to more, and work closely with others to solve problems in a creative way. 

  Good organisation skills, both personally and professionally

  Team player, at Cass Art you will work as part of a team within your store and a larger team within the company.  We encourage our team members to take responsibility for each other and the success of the store, supporting one another, sharing knowledge, discovering and growing from new experiences and ensuring mutual success.

  Click here to apply today

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