Last updated: 1st September
We would like to let you know about the steps we are taking at Cass Art during these uncertain times.
Our online store remains open and our warehouse continues to operate with strict safety measures in place to ensure all staff can stay safe and orders can be delivered to you without contact.
Our Customer Care Team are on hand to offer information and advice via the website live chat,
We are pleased to announce that all of our stores are open!
As always, our number one priority remains keeping our customers and colleagues safe, so we have introduced a range of measures in our stores, explained
Welcome Back from Mark Cass
For the latest update and our plans for a phased opening of our stores, pleasefrom Founder & CEO, Mark Cass
Family is at the heart of everything we do at Cass Art.
Please read afrom Founder & CEO, Mark Cass written in March
Are you still delivering?
Yes, you are still able to order online. Our service levels back to normal and we have re-introduced our next day delivery service. Please check our delivery page for more information.
My order hasn’t arrived, what shall I do?
Our delivery time is currently 3-5 working days for the UK Standard Delivery and 1-2 working days for UK Next Day Delivery. You will receive a confirmation email when we despatch your order. If there is a delay to your order after receiving your despatch confirmation email please contact please contact our Customer Care Team with your full name and order number and we will look into this for you.
Are you offering the next day delivery?
The next day delivery times are currently estimated at 1-2 working days. You will receive a confirmation email when we despatch your order.
How long is your standard delivery time?
Currently our delivery times are 3-5 working days for UK standard deliveries and 5-7 working days for International deliveries.
You will receive a confirmation email when we despatch your order.
Am I able to use Click & Collect?
We are introducing a range of measures in our stores which are explained here, to keep everyone as safe and comfortable as possible.
This delivery option is only available for orders over £30 and is free to deliver to stores which are currently open in 2 working days.
We will email to let you know when it is ready to collect from store.
Please remember to bring your order confirmation and a form of photo identification such as a passport or drivers licence.