COVID-19 Update

Last updated: 26th April

All our stores are now open! Please refer to individual store pages for opening times and location details.

In stores, we continue to operate using measures to ensure the safety of our colleagues and customers. These measures are explained here.

Our Customer Care Team are on hand to offer information and advice via the website live chat, email or phone on 020 7619 2601.

Keep safe & well.


Our mission to ‘fill this town with artists’ will not stop.

Please read a personal message from Founder & CEO, Mark Cass.


 

FAQs

Are you still delivering?

With an extremely high level of demand at this time, we ask for your patience with delivery times. Please check our delivery page for more information.

We have temporarily paused orders to Republic of Ireland & International whilst we upgrade our systems to meet the new export rules. We are working hard to keep this break as short as possible so we can be back up and running as soon as possible.

Thank you for your patience.

 

My order hasn’t arrived, what shall I do?

Our delivery time is currently 3-5 working days for the UK Standard Delivery . You will receive a confirmation email when we despatch your order. If there is a delay to your order after receiving your despatch confirmation email please contact please contact our Customer Care Team with your full name and order number and we will look into this for you.

Are you offering the next day delivery?

Currently our delivery times are 1-2 working days depending on the time the order was placed. As the cut-off time for our Next Working Day deliveries is 2pm, any orders placed after this time will be picked and packed on the following working day and delivered the working day after that.

You will receive a confirmation email when we despatch your order.

How long is your standard delivery time?

Currently our delivery times are 3-5 working days for UK standard deliveries.

You will receive a confirmation email when we despatch your order.

Am I able to use Click & Collect?

This service is currently available in all our stores.

This is a free delivery service offered for orders over £30 and will be delivered within 2 working days to selected stores. We will email to let you know when it is ready to collect from store. Please remember to bring your order confirmation and a form of photo identification such as a passport or drivers licence.