Last updated: 30th March
We would like to let you know about the steps we are taking at Cass Art during these uncertain times.
Whilst our stores are currently closed, our online store remains open and our warehouse continues to operate with strict safety measures in place to ensure all staff can stay safe and orders can be delivered to you without contact.
With an extremely high level of demand at this time, we ask for your patience with delivery times.
Our Customer Care Team are on hand to offer information and advice via the website live chat,
Family is at the heart of everything we do at Cass Art.
Pleasefrom Founder & CEO, Mark Cass
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Are you still delivering?
Yes, you are still able to order online as usual. However due to the extremely high volume of orders we are currently processing, we can’t guarantee any specific delivery dates.
My order hasn’t arrived, what shall I do?
Currently our estimated delivery times are 8 working days for UK addresses and 7-10 days for international deliveries. You will receive a confirmation email when we despatch your order. If there is a delay to your order after receiving your despatch confirmation email please contact please contact our Customer Care Team with your full name and order number and we will look into this for you.
Why can't I order for next business delivery?
Due to high the extremely high volumes of orders we are currently processing, we are unable to offer a next day delivery service as we cannot guarantee a specific delivery date.
How long is your delivery time?
Currently our estimated delivery times are 8 working days for UK deliveries and 7-10 days for international deliveries. However, please note that these are estimated timings and due to the extremely high volume of orders we are currently processing, unfortunately we can’t guarantee any specific delivery dates.
You will receive a confirmation email when we despatch your order.
I've got an item missing from my order.
Due to the high volume of orders we are currently receiving through our website, there may be a delay to stock updates on certain products, meaning they may not be available when we prepare your order. If you are missing an item, please check your packing slip as you should not have been charged. We are sorry for the inconvenience this may cause and are working to restock our warehouse daily.
Are all store events cancelled?
Yes, all in-store events and workshops have been postponed for the time being. If you have booked to attend an event in one of our stores, you should have been contacted directly by the store team or the organiser of the event. We hope to reschedule them soon.