COVID-19 Update

 

 

Last updated: 1st July 

 

We would like to let you know about the steps we are taking at Cass Art during these uncertain times.

Our online store remains open and our warehouse continues to operate with strict safety measures in place to ensure all staff can stay safe and orders can be delivered to you without contact.

Our Customer Care Team are on hand to offer information and advice via the website live chat, email or phone on 020 7619 2601. We may take a little longer to get back to you but we are still here to help.

 


 

Following on from latest government announcements, we are pleased to announce the phased reopening of Cass Art stores.

We have begun to reopen our stores within London and are now opening up UK wide within the next few weeks!

Islington Flagship  -Store now open!

Kensington High Street - Store now open!

Hampstead - Store now open!

Kingston - Store now open!

Westfield Stratford CityStore now open!

Soho - opens on Monday 6th July

Charing Cross - opens in August

Brighton - Store now open!

Bristol - Store now open!

LiverpoolStore now open!

EdinburghStore now open!

Glasgow - Store now open!

Manchester - opens on Monday 6th July

Birmingham - opens on Monday 6th July

Unfortunately due to circumstances out of our control Cass Art Leeds and Cass Art Campus Winchester stores will not be reopening their doors. We'd like to thank our wonderful teams for their dedication and helping us to spread our mission.

As always, our number one priority remains keeping our customers and colleagues safe, so we have introduced a range of measures in our stores, explained here, to keep everyone as safe and comfortable as possible. Events and Workshops will remain postponed until further notice.

 


Welcome Back from Mark Cass

For the latest update and our plans for a phased opening of our stores, please read a message from Founder & CEO, Mark Cass

 Family is at the heart of everything we do at Cass Art.

Please read a personal message from Founder & CEO, Mark Cass written in March


 

FAQs

Are you still delivering?

Yes, you are still able to order online. Our service levels back to normal and we have re-introduced our next day delivery service. Please check our delivery page for more information.

 

My order hasn’t arrived, what shall I do?

Our delivery time is currently 3-5 working days for the UK Standard Delivery and 1-2 working days for UK Next Day Delivery. You will receive a confirmation email when we despatch your order. If there is a delay to your order after receiving your despatch confirmation email please contact please contact our Customer Care Team with your full name and order number and we will look into this for you.

Are you offering the next day delivery?

The next day delivery times are currently estimated at 1-2 working days. You will receive a confirmation email when we despatch your order.

How long is your standard delivery time?

Currently our delivery times are 3-5 working days for UK standard deliveries and 5-7 working days for International deliveries.

You will receive a confirmation email when we despatch your order.

Am I able to use Click & Collect?

We are introducing a range of measures in our stores which are explained here, to keep everyone as safe and comfortable as possible.

This delivery option is only available for orders over £30 and is free to deliver to stores which are currently open in 2 working days.

We will email to let you know when it is ready to collect from store.

Please remember to bring your order confirmation and a form of photo identification such as a passport or drivers licence.

Currently this service will only available for the following stores;

Islington Flagship  - Store now open!

Kensington High Street - Store now open!

Hampstead - Store now open!

Kingston - Store now open!

Westfield Stratford City - Store now open!

Soho - opens on Monday 6th July

Charing Cross - opens in August

BrightonStore now open!

BristolStore now open!

Liverpool - Store now open!

EdinburghStore now open!

Glasgow - Store now open!

Manchester - opens on Monday 6th July

Birmingham - opens on Monday 6th July