COVID-19 Update

 

 

Last updated: 23rd November

 

Following the announcement of the second national lockdown, we have temporarily closed the doors of all our stores in England until 2nd December. We look forward to welcoming customers back in very soon!

Our Glasgow store will be closed until 11th December.

Our Edinburgh store remains open and continues to operate using measures to ensure the safety of our colleagues and customers. These measure are explained here

Our online store also remains open and our warehouse continues to operate with strict safety measures in place to ensure all staff can stay safe and orders can be delivered to you without contact.

Our Click and Collect is currently only available at the following stores:

Edinburgh – usual service continues

Kensington and Hampstead – available Monday to Sunday but at reduced times, see the store pages for further detail. Order through our standard Click & Collect service or contact the store teams directly to shop the full in-store range: 

Cass Art Kensington – 220 Kensington High Street, London W8 7RG

Email: orders.kensington@cassart.co.uk

Tel: 020 7937 6506

 

Cass Art Hampstead – 58-62 Heath Street, London NW3 1EN

Email: orders.hampstead@cassart.co.uk

Tel: 020 7435 5479

Our Customer Care Team are on hand to offer information and advice via the website live chat, email or phone on 020 7619 2601.

 


Our mission to ‘fill this town with artists’ will not stop.

Please read a personal message from Founder & CEO, Mark Cass.


 

FAQs

Are you still delivering?

Yes, you are still able to order online. Our service levels back to normal and we have re-introduced our next day delivery service. Please check our delivery page for more information.

 

My order hasn’t arrived, what shall I do?

Our delivery time is currently 3-5 working days for the UK Standard Delivery and 1-2 working days for UK Next Day Delivery. You will receive a confirmation email when we despatch your order. If there is a delay to your order after receiving your despatch confirmation email please contact please contact our Customer Care Team with your full name and order number and we will look into this for you.

Are you offering the next day delivery?

The next day delivery times are currently estimated at 1-2 working days. You will receive a confirmation email when we despatch your order.

How long is your standard delivery time?

Currently our delivery times are 3-5 working days for UK standard deliveries and 5-7 working days for International deliveries.

You will receive a confirmation email when we despatch your order.

Am I able to use Click & Collect?

This service is currently only available at the following stores:

Edinburgh  - usual services continues.

Kensington and Hampstead available Monday to Sunday but at reduced times. Please visit our store pages more detail. Download our in-store stock list of canvas and kids gifts. 

Please visit the store pages for more details.

This is a free delivery service offered for orders over £30 and will be delivered within 2 working days to selected stores. We will email to let you know when it is ready to collect from store. Please remember to bring your order confirmation and a form of photo identification such as a passport or drivers licence.