Return and Refund Policy

To return items, please contact us by email on or by phone on +44 (0)20 7619 2601 to let us know.

We'll then send you a free returns label or organise a collection, free of charge as long as it is in a resellable condition and within 14 days from the date of purchase. Once we've received your return we'll process the package and the refund should be back in your account within 48 hours.


If an item ordered from us is faulty or damaged when it arrives to you, then you can, of course, return it free of charge within 30 days for an exchange or full refund. 

If you change your mind about an item, you can do so within 14 days under the Distance Selling Regulations. Please contact the Cass Art Customer Care Team either through the message section of your online account, by email or by phone on +44 (0)20 7619 2601 to register your return within that timeframe. We will issue a full refund for the item once it has been returned to us.

If you decide to return your products to a Cass Art shop, please ensure you bring the dispatch note that came with your order. For security purposes, we will need to see a form of identification.

If you have paid for your online order via PayPal, you can still return your items to store but please note the refund will be processed during working hours. Please allow extra time for this to happen. 

Cass Art Online Shop Gift Certificates are non-transferable, valid for one year from the date of issue and are only redeemable on the Cass Art website. They cannot be redeemed for cash. After a purchase has been made, any balance remaining will be retained as a credit on the same online account associated with your initial order. Refunds for items purchased using Cass Art Online Shop Gift Certificates will also be in the form of credit with This does not affect your statutory rights.

For more information about Distance Selling Regulations, click here 

For International deliveries we also offer a 14 day free returns policy. Please get in touch with our customer service team within the time frame for further information.