We hope that you enjoy the range of creative products we offer.
Our returns policy is below. We suggest you familiarise yourself with this prior to purchasing from our website.
I want to amend an order
If you are unsure the item in your order is correct and you wish to make a change, please call us as soon as you can on 0207 619 2601 or contact us here with your order number as we have a limited time period to make any changes.
How can I return an item?
You can return items to us within 14 days for refund at your own expense and using your chosen carrier. You must obtain proof of postage.
Please enclose a completed copy of our returns form and send to:
c/o Clipper Logistics
UNIT 1 Etheridge Avenue
Items are returned at the customer’s own risk and we cannot accept liability for any returns damaged or lost in transit. Your order must be returned to us unopened and unused with the original presentation box, with any protective packaging and any cards or tags included. All returns are quality checked and items that do not meet our returns policy will be declined and may be sent back to you.
Refunds that are accepted will be credited to the payment method used to place the order (excluding the initial delivery cost). We are unable to issue refund receipts.
For International deliveries we also offer a 14 day returns policy from the date of receipt.
My item is damaged.
We do make every effort to ensure your order is delivered in good condition however, occasionally some products can get damaged during delivery so we please ask you inspect your order upon receipt.
If your order has arrived damaged, you must email us photos within 3 days of receiving your order.
If an item in your order is faulty, you must email us photos within 7 working days.
Please email clear photos to us, including photos of how the box arrived at email@example.com and we will get back to you as soon as we can to resolve this.
If you have owned your item for longer than the above, we will deem your order as accepted.
If for any reason, you wish to return a product bought from Cass Art, your statutory rights are not affected under the Distance Selling Regulations.
Items are returned at the customer’s own expense and risk. For larger items such as easels, boards and print racks, we recommend insuring your return and that you obtain a free Certificate of Posting as we cannot be held responsible for any returns that arrive damaged or fail to arrive.
Please don’t hesitate to contact our friendly customer care team if you would like further information or clarification, who will be happy to help.