PRIVACY & COOKIES POLICY
HOW WE OBTAIN YOUR PERSONAL INFORMATION
You may provide us with your personal information voluntarily. However, we may also receive information about you from third parties such as marketing agencies, market research companies, our suppliers, contractors and consultants, group companies, business partners, and third-party websites, which we refer to as "third party sources" or "suppliers" throughout this policy. We may also collect personal information from you using a variety of technologies that automatically and passively collect information when you use our websites (usage data).
You may give us personal information by completing forms on our websites, registering for an account, enquiring about or ordering products from us, entering a competition, signing up to receive emails, registering for one of our loyalty schemes (Student/Cobalt, Viridian) completing customer satisfaction surveys or otherwise providing feedback, or by contacting us by phone, email or other means. This includes, for example, where you provide your personal information to us in order to receive information or services from us.
WHAT INFORMATION DO WE COLLECT ABOUT YOU
We collect information about you to process your order, manage your account or loyalty scheme, and if you agree, to e-mail you about products and services we think may be of interest to you. We work with carefully selected third parties who are responsible for delivering certain functions on our behalf. These include companies that run our website, process payments, deliver e-mails, deliver orders and manage our loyalty scheme. When we share personal data with these providers we require them to keep it safe and not keep it for any longer than they need to in order to perform their responsibilities. We will never share your personal information with anyone for marketing purposes.
HOW WILL WE USE THE PERSONAL INFORMATION ABOUT YOU
We collect information about you to process your order, manage your account or loyalty scheme, and if you agree, to contact you about products and services we think may be of interest to you.
We work with carefully selected third parties who are responsible for delivering certain functions on our behalf. These include companies that run our website, process payments, deliver e-mails, deliver orders and manage our loyalty and referral schemes. When we share personal data with these providers we require them to keep it safe and not keep it for any longer than they need to in order to perform their responsibilities.
We use Parcelhub Limited to provide customer service support and manage order-related queries. They process your data to help locate missing parcels, resolve delivery issues, and communicate with you regarding your order. You can find full details of how they handle your data below.
We will never share your personal information with anyone for marketing purposes.
HOW KLARNA WORKS
To offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
General information on Klarna you can find on their website at: www.klarna.com/uk/about-us/.
Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy: www.klarna.com/uk/privacy/.
MARKETING
We may collect and use your personal information for undertaking marketing by email, telephone, and/or post.
We may send you certain marketing communications (including electronic marketing communications to existing customers) if it is in our legitimate interests to do so for marketing purposes.
When you register for one of our loyalty schemes (Cobalt Blue and Viridian Cards) we will collect and process your data, including email address, in order to fulfil the benefits of the scheme. This will include sending updates on your account to you via email and telling you about relevant exclusive offers and events.
You have the right at any time to stop us from contacting you for marketing purposes by clicking the unsubscribe link at the bottom of any newsletter. Or you can contact our Customer Service team at cassartcare@cassart.co.uk and we’ll update your preferences. This will not stop any service communications, such as order confirmation emails.
In the interests of monitoring and improving our service, online customers will receive an email from Ekomi asking you to review your experience shopping with us. Should you wish to not receive emails from Ekomi, contact us by email.
ACCESS TO YOUR INFORMATION AND CORRECTION
You have the right to request a copy of the information that we hold about you. If you would like a copy of your personal information please complete this form. We may make a small charge for this service.
ORDER SUPPORT & DELIVERY (PARCELHUB)
In its capacity of providing customer services, Parcelhub Limited (PHL) will on behalf of Cass Art process information provided to it directly by you in order to respond to your specific enquiry.
In order to be able to respond to and fully handle customer service queries placed by Cass Art customers, PHL is in addition supplied with access to the original purchase information of all orders including personal data, consisting of name and address, telephone number, email address, item purchased and price paid, and any delivery instructions provided. No financial information about you is supplied. This data is held and accessed on a Legitimate Interests basis in order to assist with the successful delivery of your order and also to assist you with any questions you submit regarding that. We access this information as a data Controller for customer service reasons only where necessary and no access is made to, or use made of, information outside this.
Your data may be accessed and used for the following reasons:
- If the tracking information relating to your order indicates a delivery problem, we may use your address information to research and provide additional information pertinent to locating your address to the delivery company to successfully complete delivery.
- If there is a possibility that your order is lost, we may be asked by the delivery company for a description of a parcel and its contents to aid with locating it. If so, we will obtain this information from your original purchase record and provide it to the delivery company.
- If you contact Cass Art by email or other enquiry regarding the delivery of your order, we will use any data you supply to us in the course of that enquiry in order to assist with your requests and communicate with you regarding them.
- If you contact Cass Art by email or other enquiry regarding other matters such as product details, we will pass your enquiry to Cass Art to handle and take no further action with any data provided therein.
- If you contact Cass Art by email or other enquiry regarding other matters such as product details, we will pass your enquiry to Cass Art to handle and take no further action with any data provided therein.
The information which we can access regarding you is held on Cass Art systems as outlined in their full privacy notice.
Additionally, as a Processor of your data relating to Cass Art original shipping request, PHL will act according to the requirements of Cass Art (the data Controller) according to the terms of this processing agreement in its handling of your data: https://www.parcelhub.co.uk/data-processing-agreement/ This will include the passing of your data essential to the delivery of your order to the relevant shipping partner.
Data subjects have certain statutory rights, with which Parcelhub Limited are fully compliant, namely:
1. The right to be informed. We will tell you how we use and store your data (in this Privacy Notice and in the Data Policy available on our website) and will inform you if this changes in any way.
2. The right of access. You have the right to access any record we have of your personal data to verify that we are using it lawfully. Should you wish to do so, you can submit a ‘Subject Access Request’ to us.
3. The right to rectification. You should tell us if we hold any inaccurate or outdated information about you, and we undertake to correct it accordingly.
4. The right to erasure. You can require us to delete any personal data we hold about you, either in some of the ways listed above or by contacting us.
5. The right to restrict processing. As this notice outlines, we only use your data in very limited ways. If however, you would like us to keep your data but change the ways in which we use it, you can contact us to request this.
6. The right to data portability. If you wish us to provide you or another company with a copy of the information we hold about you, you have the right to request that we do so.
7. The right to object. Similarly to some of the above rights, you have the right to object to certain usages of your data on grounds relating to your particular situation or if you dispute our Legitimate Interests as stated above. Again, you should contact us should you wish to do so.
8. Rights in relation to automated decision making and profiling. We do not conduct this sort of activity in relation to your data.
9. The right to complain to a supervisory authority. If you are unhappy with how we are processing your data, you can lodge a complaint to the Information Commissioner’s Office (ico.org.uk).
In any case listed above where you are required to contact us, or with any other queries about our use and storage of your data, please email or write to us using the below details.
James Rhodes, Data Protection Officer, dpo@parcelhub.mailworkshop.co.uk
Parcelhub Limited, Unit 6, Colwick Quays Business Park, Nottingham, NG4 2JY, United Kingdom Registered in England and Wales: No. 07187537 VAT No. 283028115
CHANGES TO OUR PRIVACY POLICY
We may update our privacy policy from time to time. Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email or in another appropriate manner.
FURTHER QUESTIONS AND HOW TO CONTACT US
If you have any queries or complaints about our collection, use or storage of your personal information, or if you wish to exercise any of your rights in relation to your personal information, please contact us. We will investigate and attempt to resolve any such complaint or dispute regarding the use or disclosure of your personal information.
Alternatively, you can write to us at Customer Care, Cass Art, 93 Bayham Street, Camden, London NW1 0AG
COOKIE POLICY
We use cookies for many reasons, for example, to make our websites work and to distinguish you from other users of the Websites so we can offer you a more personalised experience. This Cookie Policy describes: what cookies are; our use of cookies; how you can manage cookies used on the Websites; privacy; further information; and changes to this Cookie Policy.
WHAT ARE COOKIES
A cookie is a very small piece of information that a website stores to save and collect basic information. Many cookies are essential to the operation of our website, for example, to allow you to make a purchase or create an account with us. Cookies on our site are also used to customise certain areas of content just for you, and to make your browsing experience more efficient and faster.
You can find more general information about cookies at: www.allaboutcookies.org.
HOW WE USE COOKIES AND PIXELS
What are cookies? Cookies are small files that we place on your computer's browser, which assign it a unique identification. Whenever you visit this website we can then access these and understand your preferences.
We want you to understand the different types of cookies that are used on our websites. We use a variety of types of cookies and other tracking technologies for the following purposes.
Strictly Necessary Cookies: these are cookies strictly necessary for the performance of our websites, for example, cookies that authenticate users and allow us to offer certain features like account registration.
Performance Cookies: these cookies collect information about the pages or screens you visit, and other performance metrics. This helps us to improve the way our websites work, for example, by ensuring that users are finding what they are looking for easily.
Functionality Cookies: these cookies remember your choices to improve your experience, for example, remembering your username, your language, and the region you are in. The aim of these cookies is to provide you with a more personal experience so that you don't have to reset your preferences each time you visit our websites.
Targeting and Advertising Cookies: these cookies are often placed by re-targeting and advertising partners, to track your browsing habits so that you can later be shown targeted ads on other websites and apps. We use this information to make our websites and the advertising displayed on them more relevant to your interests. We may also share this information with third parties for this purpose.
You can find more information about the individual cookies we use on our websites and the purposes for which we use them below:
Google Analytics: these cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Email provider cookies: our email provider Ometria includes an email tracking pixel in each email, which will track email opens (if you have images enables in your inbox). Ometria also has a small Javascript file installed on our website, to allow more relevant email targeting based on on-site activity.
Affiliate marketing cookies: Rakuten Advertising is a third party company that uses cookies on the website, you can view their privacy policy at this address: https://rakutenadvertising.com/legal-notices/services-privacy-policy/
HOW TO DISABLE COOKIES AND DELETE PIXELS
To fully disable cookies on our website, you will need to change the settings in your website browser. Pixels are not stored when you delete the email; the easiest way not to receive these is to change your email preference to plain text.
This cookie policy does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
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