Sale | Cass Art

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FAQ's


How long do I have to return my order?

Any order you wish to return (which meets our returns policy) must be received by us within 14 days from the date of receipt.

Can I return an item I bought online to a store?

Any order you wish to return (which meets our returns policy) must be received by us within 14 days from the date of receipt.

What methods of payment do you accept?

We accept the following methods of payment: Visa, MasterCard, Maestro/Switch, American Express and PayPal. Please ensure you input the correct billing address, additional countries are availble from the drop down menu.

Can I return items purchased in a Cass Art shop to your warehouse via post?

Items that are purchased in a Cass Art shop must be returned to a shop within 14 days of purchase. You can return your purchase to any Cass Art shop that is convenient to you. Please ensure you take your receipt as proof of purchase otherwise we will be unable to process the transaction in store.

I want to cancel my order

If you give our Customer Services a call on 0207 619 2601, we will try our best to cancel your order however, this may not always be possible, as the warehouse pick and pack items as quickly as they are able to, and an order can only be cancelled up until a certain point in the packing process. If your unwanted order is dispatched, please refuse delivery and it should come back to us and your refund will be issued.

What delivery options are available?

Currently our delivery options include UK Standard and UK Next Day, Click & Collect, Highlands and Islands and Collect+ . For more information on these please visit our Delivery Info page. Please note that not all delivery options are available to all locations.

Where do you deliver?

All our products are available for delivery within the UK, the Isle of Man and the Channel Islands. Delivery times may vary for certain areas – please see Delivery Information for full details.

What are the current delivery timescales?

Please see our delivery page for full details - Please note, our Standard Delivery is 3 – 5 working days from date of dispatch. For our Next Working Day Delivery service, all orders must be placed before 2pm Mon – Fri. If you order before 2pm on a Friday, your order will not be delivered until the following Monday because of the weekend. Any orders placed after 2pm on a Friday will not be delivered until the following Tuesday.

How can I track my order?

You can create a Cass Art online account here - and follow the status of your order. Once your order is dispatched, you will receive a confirmation email and your tracking information. Once the driver scans your parcel for the first time, your tracking will activate, and you will be able to follow the progress of your delivery. In addition, you can access the courier’s delivery portal, and specify a preferred neighbour for your parcel to be left with, should you not be home when the driver calls.

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