Our delivery partners are now operating contact-free delivery so that you can still receive your parcels safely without requiring a signature.

For more details about the steps we are taking during the COVID-19 pandemic, please click here

International & Republic of Ireland Delivery

We have temporarily paused orders to Republic of Ireland & International destinations whilst we upgrade our systems to meet the new export rules. We are working hard to keep this break as short as possible so we can be back up and running as soon as possible.

Thank you for your patience.

Normal Delivery Information

Delivery Method

Delivery Time

Price

Standard UK

(Hermes)

3-5 Working Days
Mon - Fri
9am-9pm

£4.95
FREE over £50

Standard UK

 

3-5 Working Days
Mon - Fri
9am-6pm

£6.95
FREE over £50

Next Day UK

1 Working Day 
Mon - Fri
9am-6pm

£7.50
Up to £50

£4.95
Between £50 - £100

£1.95
Over £100

 

Northern Ireland

(Hermes)

5-7 Working Days
Mon - Fri
9am-6pm

£4.95
FREE over £50
Highlands & Islands

3-5 Working Days
Mon - Fri
9am-6pm

£8.95
FREE over £50

 

Click and Collect

2 Working Days
Mon - Fri
10am-6pm

FREE over £30
Unavailable for orders under £30

 

Collect+

3-5 Working Days
Mon - Fri
9am-6pm

£4.95
FREE over £50

Currently unavailable for Nothern Ireland

International

5-8 Working Days
Mon - Fri

10€ & 15€ - FREE over 75€

Currently unavailable

Further Details

We do not deliver to British Overseas Territories or Sovereign Base Areas.

All of our deliveries require a signature and if you miss a delivery it can be rearranged. Simply contact our Cass Art Care team.

We offer the following delivery options to suit your needs:

 

Next Day Working Day-  £7.50 up to £50 & £4.95 Between £50-£100 & £1.95 over £100

Currently unavailable to Northern Ireland.

Order by 2pm Mon-Fri.

1 Working Day

Orders are dispatched by DPD or Hermes on the day of order to ensure delivery the next day. However, if you order before 2pm on a Friday, please note that your order will not be delivered until the following Monday because of the weekend. Any orders placed after 2pm on a Friday will not be delivered until the following Tuesday.

This delivery option is fully trackable through the DPD or Hermes website. To track your order please click through the link in your order confirmation. If you enter your mobile number at the checkout stage then the courier will also text you on the morning of your delivery to inform you of your one hour delivery slot. You can then rearrange the delivery day with via text message if that time is inconvenient for you.

If your delivery address is located in an outlying postcode, please see our Highland and Islands section below for available delivery options.

 

Standard UK Delivery - From £4.95 - FREE over £50

Within 3-5 working days.

Orders are shipped via our couriers Hermes or DPD and you'll be provided with tracking details.

If you miss a delivery it can be rearranged directly with the courier or by getting in touch with our Cass Art Care team.

Northern Ireland Delivery - £4.95 - FREE over £50

Within 5-7 working days.

Please note, we are not able to ship flammable products such as aerosols and solvents to Northern Ireland. We also cannot ship items that extend 180cm (70 inches) in length.

Orders are shipped via Hermes and you'll be provided with tracking details.

If you miss a delivery it can be rearranged directly with the courier or by getting in touch with our Cass Art Care team.

 

Highlands and Islands - £8.95 - FREE over £50

Whilst we upgrade our systems to meet the new export rules, we are working hard to keep this break as short as possible so we can be back up and running in early 2021.

Thank you for your patience. 

If your delivery address is in one of the following postal areas: AB (37-38), AB (54-56), FK (17-21), IV (1-63), KW (1-17), PA (20-49), PA (60-78), PH (19-26), PH (30-40), PH (42-44), PH (49-50), HS (1-9), HS (40-51), KA (27-28), ZE (1-3), JE (1-5), IM (1-99), GY(1-10), GX(11) or all other offshore destinations, then your order will be shipped out via DPD’s Highlands & Islands service. Alternatively, you can choose to have your order delivered to one of our Cass Art shops, using our Click and Collect service.

Delivery can take 3-5 working days.

Unfortunately orders to these postal areas cannot be sent via our Next Working Day, Next Working Day before 12, or Saturday service.

  

Guernsey and Jersey - £8.95 - FREE over £50

Orders delivered to the Channel Islands are exempt of VAT. 5 Invoices will be attached to the exterior of box and there may be a delay passing customs. Delivery can take 3-5 working days and are tracked and signed for.

  

Click & Collect - FREE over £30 

Free collection from selected stores on orders over £30. (Unavailable for orders under £30.)

Our Click and Collect is currently available in all our stores. 

Your order will be available to collect in 2 working days, and you will receive an email to confirm that it is ready to be picked up. 

Please ensure you have a copy of your order confirmation, either as a print out or viewable on your phone, when you go to collect your order as well as a form of identification.

We have introduced a range of measures in our stores, explained here to keep everyone as safe and comfortable as possible.

  

Collect+ - £4.95 - FREE over £50

Currently unavailable for Northern Ireland.

Free Collection to over 7,000 collection points in the UK when you spend over £50. Your order will be available to collect in 3 working days, and you will receive an email to confirm that it is ready to be picked up. 

Please ensure you have a copy of your order confirmation, either as a print out or viewable on your phone, when you go to collect your order as well as a form of identification.

This delivery method is only available for products of a certain size and excludes aerosols.

To find your nearest Collect+ store, please click here.

  

International Delivery - Available under 75€

Currently unavailable.

We have temporarily paused orders to International destinations whilst we upgrade our systems to meet the new export rules. We are working hard to keep this break as short as possible so we can be back up and running in early 2021.

Thank you for your patience. 

 

Tracking

We’ll send you an email when we dispatch your goods. Please email our customer care team for your tracking number. You can also track the progress of your order on the website under My Account.
  

Cancellations

Of course, we understand if you have to cancel an item. Please let us know as soon as possible by contacting our Customer Care team on +44 (0)20 7619 2601as we have limited time to do so. If we cannot cancel your order then you can return it for a full refund within 30 days.

Bank Holiday

Customer services will not be open on Bank Holiday, and there will be no deliveries/collections on this day.

Mabef Easel, Faber Castell Karlbox & Sennelier the King Soft Pastel Wooden Set of 525 Delivery

Please note that any orders for Faber Castell Karlbox, Sennelier the King Soft Pastel Wooden Set of 525 and some Mabef Easels, may, depending on shipping demands, take longer than the 3-5 working days shown. This will be shipped directly from our supplier to you and will be shipped separate from any other items you may of ordered. You will receive tracking details via UPS once your easel has been dispatched.

These orders are not available for Next Day Delivery and for Northern Ireland and International Shipping.